**Customer Experience Manager** Within the Business Operations area, reporting directly to the Head of Customer Experience Excellence (CXE), the "Customer Experience Manager" will be responsible for leading the strategy for the channels/initiatives under their purview, ensuring an optimal customer experience while guaranteeing data capture and actionable insights generation. **Key Responsibilities:** * Define strategy and governance for assigned digital channels to ensure maximum customer experience, including data capture and generation of actionable insights. * Ensure an optimal, integrated customer experience across all touchpoints. * Collaborate cross-functionally to define and implement omnichannel activities. * Identify opportunities to innovate and evolve interaction models with healthcare professionals using digital technologies and multichannel solutions. * Continuously analyze and measure the effectiveness of existing communication channels and propose data-driven improvements—focusing on conversion, traceability, and ROI. * Manage, monitor, and optimize budget allocation. * Build internal and external networks focused on assigned channels and projects. * Oversee digital creatives and content (usability, formats, rich media, etc.). * Benchmark digital channels and initiatives to incorporate emerging trends. * Serve as liaison with various departments across the company at national and international levels for cross-functional projects. * Consolidate access for Core Teams and Customer-Facing Roles to high-value information and contribute to improving customer interactions. * Act as the primary contact point with the Corporate CXE team for assigned channels and projects. **Profile & Requirements:** * University degree. Preferably in Business Administration and Management (ADE), Marketing, Communications, or Advertising. * Postgraduate degree or Master’s in Communications and/or Digital Marketing. * Minimum 3 years’ relevant experience in a similar role. Experience in the healthcare or pharmaceutical sector is highly desirable. * Passionate about new technologies and digital platforms, with a strong innovative mindset. * Excellent verbal and written communication skills; accustomed to working cross-functionally and engaging effectively with diverse profiles and multidisciplinary teams. * Customer-centric mindset, with strong communication, transformation, and resilience capabilities. Highly proficient English is mandatory. \#IamBoehringerIngelheim because… We are continuously striving to design the best possible experience for you. Here are some examples of how we’ll take care of you: * Flexible working hours * Life and accident insurance * Competitive-rate health insurance * Investment in training and professional development * Health and wellness support * Employee benefits portal * Smartworking (hybrid/remote work) If you’ve read this far—what are you waiting for? Apply now! We’d love to learn more about you!