**The Institute** The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high\-end and innovative technologies. In April 2021, the Centre for Genomic Regulation (CRG) received the renewal of the 'HR Excellence in Research' Award from the European Commission. This is a recognition of the Institute's commitment to developing an HR Strategy for Researchers, designed to bring the practices and procedures in line with the principles of the European Charter for Researchers and the Code of Conduct for the Recruitment of Researchers (Charter and Code). Please, check out our Recruitment Policy **The role** We are seeking an operations technician to join the European Genome\-Phenome Archive (EGA) team at the CRG. The successful candidate will contribute to the daily operations of the EGA’s. They will work closely with a small sub team of Help desk Officers embedded in the EGA Team. The candidate need to be proficient in using informatics tools to assist the users and be able to work in a very organized manner. In addition, they will contribute to improve features, and to provide always a better service to the EGA user community. Oral and written job\-related communications will be carried out in English. What Will You Do? * Provide first\-line support to EGA users: respond to queries, assist with data submissions, and guide access requests * Troubleshoot common technical issues with databases and data management tools * Document solutions and contribute to FAQs and the internal knowledge base * Collaborate with developers, system administrators, and project managers to improve user experience * Participate in testing and feedback for new EGA features * Learn and grow with the support of senior colleagues and mentoring opportunities **About the team** The European Genome\-phenome Archive (EGA) is a service for secure archiving and sharing of all types of personally identifiable genetic and phenotypic data resulting from biomedical studies and healthcare centres. Jointly managed by the Centre for Genomic Regulation (CRG) in Barcelona the European Bioinformatics Institute (EBI) in Cambridge (UK), the EGA provides an invaluable service to the worldwide biomedical research community. The two teams, even if geographically split, collaborate on daily basis. The EGA team at the CRG is composed of nearly 25 members coming from all around the globe and with diverse professional expertise: we have helpdesk officers, system administrators, bioinformatics, IT architects, web developers and project managers. All together, we are involved in several international projects in numerous scientific fields, where we bring our expertise in human genomic data management. Furthermore, our team continuously work to improve and to deploy new services, with the goal of adding value to the huge assets that EGA is responsible for. **Whom** **would we like to hire?** **Professional experience** **Must** **Have** * Bachelor’s degree in biology, Bioinformatics, Computer Science, or a related field * At least 1 year of experience in customer or user support (helpdesk, IT support, or similar) * Good computer skills and willingness to learn technical tools (basic SQL, Linux command line, databases) **Nice to have** * Knowledge of human genomic data or biomedical research * Experience with ticketing/helpdesk systems **Languages** * Excellent communication skills in English (written and spoken), as it is the language used by the team * Spanish or Catalan are considered a plus **Competence****s** * Strong organizational and multitasking skills * Quick learner * Team player in a diverse and international environment * Service\-oriented and proactive problem\-solving attitude * Curiosity and eagerness to learn new tools and processes **The Offer – Working Conditions** * **Contract duration:** Technical and scientific activities contract (estimated duration until 31/10/2026, with the possibility of extension) * **S****chedule**: Full\-time, hybrid model available * **Esrimated annual gross salar****y:** Salary is commensurate with qualifications and consistent with our pay scales * **S****tart date:** As soon as possible We provide a highly stimulating environment with state\-of\-the\-art infrastructures, and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section. We **offer and** **promote a diverse and inclusive environment** and welcomes applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity. The **CRG is committed to reconcile a work and family life** of its employees and are offering extended vacation period and the possibility to benefit from flexible working hours.