Tech_Infrastructure Engineer

Description

Job Summary: Telefónica Tech is seeking a professional to ensure the operation and management of the technical center, overseeing service delivery and deployment within a Hybrid Cloud environment. Key Highlights: 1. Continuous training and certifications in cutting-edge technologies. 2. Hybrid remote work model and work-life balance measures. 3. Dynamic and multidisciplinary work environment. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through transparent leadership and a strong team spirit. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **What do we do in the team?** Within Telefónica Tech’s Hybrid Cloud unit, we are driven by our clients’ challenges, their transformation, and their success. We are passionate about everything happening in the Cloud. We live and breathe a complex technological world, and within it, we create a space where we integrate and manage solutions to help our clients achieve their goals. Specifically, in this area, our mission is to operate and administer technical architectures (communications, computing, storage, etc.) that enable agile service deployment, scalability, seamless integration with third-party products, and high-security environments. **What will your day-to-day look like?** Your mission will be to ensure the operation and management of the technical center during both the provisioning and operational phases. MAIN RESPONSIBILITIES: * Manage service delivery and deployment, ensuring new services are successfully handed over to Operations technical centers. * Analyze, coordinate, and plan resources; coordinate vendors and activities to meet requirements, deadlines, and estimated budgets. * Perform capacity and growth analysis, anticipating strategies for proper sizing. * Support the generation of IT infrastructure requirements. * Manage operational risks and develop mitigation plans, resolving issues arising from service migrations. * Manage knowledge, ensuring relevant knowledge is documented and shared during service transitions. * Manage changes, including evaluation and authorization of changes initiated by technical teams dedicated to service transition. * Manage configuration, ensuring an accurate and up-to-date record of infrastructure and services. * Collaborate closely with other leaders and technical teams to guarantee smooth client service transitions, fostering communication and teamwork, always aligned with goal achievement. * Ensure service migrations are executed with maximum quality and efficiency, grounded in standardized processes, applying market-leading methodologies and frameworks, and driving continuous improvement across teams. * Collaborate on license and certificate management. * 24x7 availability **And for this role, we believe the following would be ideal…** **Experience** * +2 years in similar positions. * or +2 years managing major clients. * or +2 years managing teams **Education** * Telecommunications Engineering, Computer Engineering * Higher Technical Degree in Telecommunications or Computer Science We value: * Official certifications in ITIL, Scrum. * Knowledge of Lean IT, COBIT, and ISO 20000 * AZ-104 certification * RHCSA, LPI certifications **Technical Knowledge** * In-depth knowledge of Operating Systems (Unix & Windows): simple architectures, high availability. * Knowledge of public clouds: GCP, AWS, Azure, and VDC. * Basic knowledge of networking (load balancers, switches) * Knowledge of security (firewalls) * Basic knowledge of virtualization (VMware, OVM, Hyper-V, Nutanix) * Basic knowledge of containers * Familiarity with monitoring tools (HP OMI/OBM, Pandora, Nagios, HP SiteScope, Zabbix, ServiceNow). * Ticketing tools: Remedy, ServiceNow **Languages** * Technical English (B2) **The skills that would best fit the team and project for this role are:** * Ability to manage multiple projects simultaneously while prioritizing effectively. * Analytical skills and ability to make data-driven decisions. * Excellent interpersonal skills and ability to collaborate in teams. * Leadership skills and ability to motivate others toward shared goals. * Customer-oriented mindset and clear understanding of business needs. **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certifications. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we actively promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!