HW/SW Technician (On-site)

Description

Job Summary: Stable employment in a real technical environment, with close support, autonomy, and a robust training plan, directly impacting end users and the IT asset base. Key Highlights: 1. First-level IT support for end users 2. Autonomy and a robust training plan 3. A real technical environment with direct impact on users **Description:** ---------------- Stable employment in a real technical environment, directly impacting end users and the IT asset base. If you are motivated by close support, autonomy, and a robust training plan, this role is a great fit for you. **Terms** * Permanent contract * Work location: Ferrol (Galicia) – 100% on-site * Working hours: Mon–Thu: 2 days 8:00–18:00 (including lunch) \+ 2 days 8:00–15:00\. Fri: 8:00–15:00 * Salary: €20,500 fixed \+ €2,000 annual incentive **Responsibilities** * Providing first-level IT support to end users. * Installing, configuring, and maintaining equipment (PCs, laptops, peripherals). * Preparing and deploying corporate system images. * Diagnosing, resolving, and documenting hardware/software incidents. * Remote support in Microsoft environments. * Managing tickets in ITSM tools. * Preventive/corrective maintenance of the IT asset base. * Collaborating with other teams and identifying complex incidents. * Adhering to internal procedures and ITIL best practices. **Mandatory Requirements** * Intermediate Vocational Training (FP Grado Medio) in IT. * 3 years’ experience in first-level IT support. * Advanced knowledge of Windows 10/11. * Hardware/software installation, image preparation, repair, and diagnostics. * Familiarity with mobile devices (tablets, smartphones). * Experience providing user-level support in Microsoft environments. **Desirable Qualifications** * Proficiency with ITSM tools (e.g., EasyVista, Jira…). * Knowledge of ITIL. **What We Offer?** * Vacation days: 23 working days per collective agreement \+ 1 extended day \+ 1 additional day for your birthday * Flexible compensation: available to new employees. After two years of service, free medical insurance is provided. * Training: unlimited access to the Udemy platform for all employees. * Official certification program fully funded by the company. * Structured training plan covering soft skills, technical competencies, and languages (we have two in-house English teachers) * Working hours: Friday 8:00–15:00 (Monday–Thursday: two days 8:00–18:00 including lunch, and two days 8:00–15:00) **Digital Group** We are a team of over 100 technology professionals, delivering stable projects for leading national and international clients, developing solutions in Artificial Intelligence, Cloud, Cybersecurity, etc. We commit to supporting you throughout every project phase to ensure your professional growth alongside us—and that your contributions truly matter. Are you eager to stay current with cutting-edge technologies and embrace new challenges? Send us your CV—we’ll get in touch!