Indeed
Operations Supervisor
**About Us**
Indie Campers is the global leader in road travel, operating one of the world’s largest fleets of campers and recreational vehicles (RVs). With a growing presence across Europe, North America, and Oceania, we are a fast-growing company on a mission to make travel more connected, meaningful, and accessible for everyone.
The City Lead plays a vital role in delivering this mission locally—ensuring high-quality rental operations, seamless service coordination, and a consistently customer-centric experience.
As the on-site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city—acting as the bridge between global standards and local execution.
**The Role**
The City Lead supervises the daily operations of a small depot, personally executing and coordinating all workflows due to the small team size and absence of specialized units (Service, RV Sales, Support).
This role is 70–80% hands-on, ensuring smooth operational flow, strong customer service, accurate documentation, and reliable fleet availability.
Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot—including efficient use of consumables, prevention of unnecessary expenses, minimization of rework, and disciplined operational spending.
**Key Responsibilities**
* Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance).
* Monitor KPIs daily.
* Promote add-on products through value-based selling.
* Perform basic RV/camper inspections (battery, water systems, gas, lights, tires).
* Escalate complex technical or mechanical issues promptly to regional service teams.
* Maintain full accuracy of fleet status and availability in operational systems.
* Coordinate daily shifts, priorities, and task assignments for the small team—including SOP demonstrations and onboarding tasks for new hires.
* Supervise RV preparation and presentation for sales appointments.
**Practical Requirements**
* Able to lift or move light-to-moderate objects (10–15 kg) and stand, walk, and move around the depot for extended periods.
* Comfortable performing physical tasks as needed.
* Able to work indoors and outdoors under various weather conditions.
* Flexible to work weekends, holidays, and peak-demand periods—supporting urgent operational needs.
* 2–4 years of experience in fast-paced operations, logistics, rentals, hospitality, or customer-facing environments.
* Strong hands-on operational capability, with ability to directly engage in daily depot workflows.
* Ability to multitask, prioritize, and execute physical tasks during high-activity periods.
* Flexibility to work extended shifts during peak seasons, ensuring operational continuity.
* Valid driver’s license (Category B) required.
* English proficiency (mandatory); Spanish is a plus.
**Our Commitment**
* Join a young, innovative, and rapidly growing company where you can make a real difference.
* Professional development opportunities in Field Operations and potential transition to our offices in Lisbon, Mexico City, or Manila.
* Ongoing training and coaching to develop the skills most important to you.
* Competitive compensation package including performance and referral bonuses.
* Free Road Trips to experience Indie firsthand across Europe, North America, and Oceania.
**Are You Ready to Go Indie?**

662-pl. de Cort, Distrito Centro, 07001 Palma, Illes Balears, Spain
Negotiable Salary