Customer Service Agent (Store)

Description

We are seeking a person to work in customer service at a store located in Santiago de Compostela. The team is dynamic and the working environment is pleasant. Previous experience in customer-facing roles is required, along with the ability to communicate clearly and fluently. Intermediate to advanced computer skills are necessary, as well as a responsible, committed, autonomous attitude and willingness to work collaboratively. The main responsibilities include advising customers on billing inquiries, incidents, complaints, and terminal configuration—such as transferring contacts or photos. Additionally, various company products are promoted with the aim of ensuring customer satisfaction with all services. A temporary contract is offered to cover an IT-related leave, with full-time hours during the shift from 10:00 to 14:00 and from 17:00 to 20:30. Fourteen days of online training, fully covered by the company, will be provided, along with onboarding support from day one. The annual gross salary is €17.139,58.