Interim Customer Service Advisor – 40h Rotating Shift in A Coruña

Description

**Our Stores** The place where we demonstrate, face-to-face, our purpose. If you share this objective and your satisfaction lies in enabling customers to bring their ideas and projects to life, this is the right place for you. Joining our store team means working in a co-creation environment where we live our company’s values and purpose together with the customer. Will you join us? We show you here in this video: **Responsibilities and Mission** The Store Customer Service Advisor **will be responsible for** providing comprehensive advice and assistance to customers regarding contracted services (installation, transportation, rental, after-sales service, made-to-order, etc.), with the aim of achieving overall customer satisfaction. **Their main functions and areas of influence will be as follows:** **Customer Relationship** Advising customers, through the appropriate channel at each moment, on transportation / renovation / installation, etc., ensuring optimal delivery of services through regular and appropriate follow-up, with the goal of achieving customer satisfaction. · Attending to customers diligently and resolving any incidents or questions that may arise throughout the contracted service lifecycle. **Commercial Management** Ensuring documentary tracking of installer and transporter services, both during contracting and during management and payment, to achieve a high service level and reduce incidents and complaints. Coordinating with commercial and logistics departments to resolve incidents arising from delivery and/or installation services across all departments, thereby ensuring successful service fulfillment according to agreed forms and deadlines. Managing and monitoring ongoing and after-sales services to guarantee commitment to the customer. **Administrative Management** Performing administrative management of all services to deliver an optimal service to the customer. Carrying out all cash-register tasks related to sales and service management. **What We Offer?** =================== **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle that reflects our commitment to you and to the planet. Everything we offer aims to inspire you to create better living environments. Because we are certain of one thing: if we set our minds to it, changing the world is within our hands—and yours. Social Action is one of the fundamental pillars of Leroy Merlin Spain, representing added value not only for the entire company but also for the community. Through various initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to more than 70 benefits and/or advantages, categorized into six groups—designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop your career in a multinational company! You’ll find an excellent working environment and enjoy autonomy to make decisions and take action, participating in decision-making processes and cross-functional projects. **A Place for Everyone** Diversity Management is a core pillar of our corporate philosophy. That is why it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. This reaffirms our commitment to respecting the right to inclusion of all individuals and recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective equality within our organization. We uphold the principle of gender equality across every area of our activity and within the framework of our Organization’s Social Responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values and initiatives, and our current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**