Summary of the Position: We are looking for a Full-Cycle Customer Success Manager for the French market, responsible for the entire customer lifecycle—from onboarding through growth—with full ownership of the account portfolio. Key Highlights: 1. End-to-end role with full ownership of the customer portfolio 2. Flexible working hours to balance professional and personal life 3. On-site wellness services (manicure, hairdressing, physiotherapy) Hi! We’re looking for our next star hire for our team as a **Customer Success Manager – Full Cycle**, focused on the French market. We are Sesame HR, **the digital solution that supports Human Resources teams**, managers, and companies in optimizing people management processes—centralizing them on a single platform. Before we tell you what we’re looking for, we’ve prepared a video introducing ourselves and sharing who we are—see if we can convince you that we’re a great match. Hit play! This is an end-to-end Customer Success role, where you’ll be responsible for the entire customer lifecycle—including onboarding, activation, adoption, retention, and growth. You’ll have full ownership of your customer portfolio and direct impact on their success. **What do we expect from you?** Technically, it’s essential that you have: * +2–3 years of experience in Customer Success, Onboarding, or Account Management within digital / SaaS environments * Experience using CRM tools (HubSpot, Salesforce, Pipedrive or similar) * Experience managing a customer portfolio and long-term client relationships * Strong verbal and written communication skills * Fluent or native French * Professional Spanish And you’ll shine ✨ if you also have: * Prior experience at SaaS or tech companies * Knowledge of HR processes or HR Tech * Experience conducting customer onboarding * Worked in international environments * Knowledge of additional languages **What will you do at Sesame?** * Lead end-to-end onboarding for assigned customers * Train customers on platform configuration and usage * Ensure proper product activation and adoption * Build long-term, trust-based relationships with customers * Conduct ongoing follow-up to ensure satisfaction, retention, and growth * Identify risks and opportunities within your portfolio * Collaborate cross-functionally with Sales, Support, and other teams * Measure and track customer success KPIs **Why is working at Sesame HR so special?** * **Flexible Working Hours:** Adjust your schedule to suit your needs. Your time is just as valuable as ours—and we want you to achieve a healthy balance between professional and personal life. * **Flexible Compensation:** Manage part of your salary in a personalized way, and access real-time salary advances based on your needs. And to make coming into the office even more appealing… * **Gym One Step Away:** We have a fully equipped gym right here, so you can work out whenever it suits you best—no more excuses! * **In-Company English Classes:** If you’ve been longing to watch your favorite series in original version, improve your English with accessible, competitively priced classes. * **Varied Buffet ️:** Forgot your lunchbox—or just don’t feel like cooking one day? Our cafeteria service offers sandwiches and daily menus at your disposal. * **Wellness Services ‍ ️:** Self-care is super important! Right in the office, you’ll find manicure, hairdressing, and physiotherapy services—because you deserve the best. Join the team and discover a unique work experience at Sesame HR. Are you up for the challenge?