Assistance Agent

Description

Position Summary: We are seeking an Assistance Manager to provide in-person assistance and advisory services for funeral insurance, coordinate related services, and collaborate with other departments. Key Highlights: 1. A forward-looking project with job stability at Seguros Atocha. 2. Initial and ongoing training for your professional development. 3. A collaborative and results-oriented work environment. Description **Are you looking for a future-oriented opportunity offering job stability?** Seguros Atocha continues to grow, and therefore we are launching a new recruitment process for individuals with experience in assistance and advisory services within the funeral insurance sector. **What will be your main responsibilities?** * Provide in-person assistance and advisory services to family members following a death, ensuring a warm and humane experience during difficult times. * Verify insurance coverage and benefits to guarantee beneficiaries receive appropriate services. * Coordinate and manage necessary assistance, such as transportation of the deceased, funeral services, legal procedures, among others. * Collaborate with other company departments—including Customer Service and Insurance—to meet the needs of beneficiaries and their families. * Deliver documentation to policyholders, provide advisory support, and carry out commercial activities. * Formalize policies and endorsements. * Prospect and acquire new clients within your assigned area. **What do we offer?** * Stable employment contract (indefinite term), 40 hours per week. * Fixed salary + incentive-based remuneration package tied to achievement of goals and targets. * Prior initial training and continuous training to equip you with the necessary knowledge to perform your role effectively. * Professional development opportunities within a leading company in the insurance sector. * A collaborative and results-oriented work environment. * We offer a role where you can develop professionally within the insurance industry. Requirements **What are we looking for?** * Minimum 1 year of experience as an Assistance Manager or in a similar role within the insurance sector. * Solid knowledge of funeral insurance products. * Excellent verbal and written communication skills, with the ability to convey information clearly and understandably. * Empathetic approach to handling sensitive situations and providing support to affected family members. * Attention to detail and ability to manage multiple tasks simultaneously. * Valid driver’s license and access to a vehicle. **Join our team!**