Job Summary: We are looking for a candidate with Cloud knowledge and enthusiasm to grow in technology service management (Cloud & Cyber), acting as the liaison between the technical team and clients. Key Highlights: 1. Coordination and client relationship role in Cloud services. 2. Training in Cloud, service management, and ITIL. 3. Mentorship from a senior team and a learning-oriented environment. DESCRIPTION At **SIRT**, a company with over 28 years of experience integrating technology and innovation to drive our clients’ digital transformation, we are seeking a candidate with Cloud knowledge and a strong desire to grow in **technology service management (Cloud \& Cyber)**. This role is designed for someone who **comes from a technical background (Cloud, systems, IT support, etc.) or possesses relevant knowledge**, and wishes to develop towards a position more focused on **coordination, monitoring, and client relationship**. **We do not seek senior profiles; extensive experience as a CSM or PM is not required.** **What will you do in this role?** --------------------------- You will act as the **liaison** between the technical team and clients, ensuring Cloud services operate correctly and are managed according to internal procedures. Your responsibilities will be progressive and always supported by the senior team: * Collaborate in the **coordination and monitoring** of Cloud services with internal teams. * Support **service lifecycle management**: requests, incidents, and changes. * Monitor **costs and consumption**, identifying potential anomalies with the team’s assistance. * Participate in **documentation and standardization** of procedures. * Assist in **SLA compliance reviews** alongside the technical team. * Contribute to the **identification of improvements** related to efficiency, security, or user experience. * Learn and support the **definition of Cloud service usage policies**. **What do we offer?** ------------------- * Training in Cloud, service management, and ITIL. * Mentorship from the senior team. * Immediate onboarding. * Stable working hours: Mon–Thu 9 a.m.–6 p.m., Fri 9 a.m.–3 p.m. * A solid company, expert team, and environment where continuous learning is part of daily life. This position is designed for a **candidate** eager to learn and grow within a technological environment. If you are passionate about the Cloud world and seek a supportive, coordination-focused role with a strong learning component, we would be delighted to meet you. REQUIREMENTS ### **Education and Knowledge (advanced level not required):** * Knowledge of **Cloud** (IaaS, PaaS, SaaS) or providers such as Azure/AWS/GCP. * Prior experience in IT support, systems, helpdesk, internships, or similar (not mandatory). * Genuine interest in **service management**, Cloud, and cybersecurity. ### **Key Skills:** * Strong communication skills and willingness to interact with clients. * Ability to organize tasks and collaborate across multiple teams. * Proactivity and eagerness to learn processes and methodologies. * Problem-solving with team support. ### **Desirable (not mandatory):** * Cloud certifications (e.g., Azure Fundamentals, AWS Certified Cloud Practitioner…). * ITIL Foundation certification or equivalent. * Technical support experience, Level 1 or Level 2\.