Administrative Assistant and Customer Service Representative in Vic

Description

Ref. 153182 ** *** Published by ETT / HR Agency *** Vic, Osona, Monday to Friday from 8:00 AM to 1:00 PM and from 4:00 PM to 7:00 PM. Summer intensive schedule: 7–3 PM. Temporary position with potential for continuation until 17/07/2026 Job Description Do you have customer service experience, strong problem-solving skills, and are you seeking a stable opportunity in the capital of Osona? We are looking for an Administrative Assistant for a major company in Vic. If you consider yourself mature, a good listener, and enjoy interacting with the public, this position is for you! In this role, you will be a key player in the office’s daily operations, handling both internal administrative support and first contact with users/customers. Your main responsibilities will include: * Centralized telephone support: answering calls, active listening, and empathetic, professional management of complaints or claims. * Data entry, updating, and control using spreadsheets (Excel). * General administrative office tasks (filing, mail management, processing orders or delivery notes). What we offer: * Competitive salary: €11.78 gross/hour. * Summer schedule: intensive hours from 7 AM to 3 PM. * Full-time split schedule: Monday to Friday, 8:00 AM–1:00 PM and 4:00 PM–7:00 PM — ideal for having lunch at home and disconnecting midday. * Location: Central, in Vic. * Contracting: Through an ETT, with a team supporting you throughout the entire process. Requirements * Qualification: Not required. * Preferred: - Prior experience in Customer Service, After-sales, Call Centers, or conflict-prone reception roles. + Immediate availability to start. * Requirements: - Strong listening and emotional management skills: most telephone work involves receiving and channeling complaints; therefore, great patience, diplomacy, and conflict-resolution orientation are required. + Organizational ability, rigor in data handling, and attention to detail. + Agility in standard administrative support tasks. * Mandatory: - Advanced/fluent command of Microsoft Excel (table management, filters, databases). + Excellent oral communication skills in Catalan and Spanish. + Residence in Vic or the Osona region. * Additional requirements: - Positive attitude, high resilience when handling stressful phone situations, and eagerness to integrate into a solid team. Conditions Population Vic Region Osona Number of positions 1 Category Administration Department Administration Schedule Monday to Friday from 8:00 AM to 1:00 PM and from 4:00 PM to 7:00 PM. Summer intensive schedule: 7–3 PM Salary €11.78 gross/hour Contract type Temporary with possibility of continuation Contract duration Indefinite Publication date 17/07/2026 Company*** Published by ETT / HR Agency *** PopulationVic RegionOsona