IT Support Technician (Incident Management)

Description

**If you are passionate about new technologies and interacting with people, and want to join an innovative team within a constantly evolving company, this is the right place for you!** **WHAT DO WE OFFER?** * You will be part of a dynamic and collaborative IT team where sharing knowledge and growing together is essential. * You will have real impact: you will develop technological solutions that optimize key business processes. * You will grow professionally: you will have access to continuous training and high-level projects to keep advancing. * You will feel valued from day one: your contributions will be essential to improving our systems and processes. **DO YOU WANT TO KNOW YOUR MISSION?** Within the IT Systems Department, you will join the team responsible for supporting users, ensuring the proper functioning of technological tools, and contributing to the company’s digital transformation initiatives. **Your day-to-day responsibilities include:** * Handling user technology incidents and queries through various support channels (phone, ticketing portal, etc.). * Registering, categorizing, and prioritizing incidents according to established procedures. * Diagnosing and resolving first-level incidents related to computer equipment, corporate applications, operating systems, printers, peripherals, and connectivity. * Supporting technological tools and equipment deployed across Group establishments and workplaces. * Escalating incidents requiring specialized intervention to the relevant teams. * Tracking incidents until resolution and closure, ensuring a high-quality service experience. * Keeping users informed about the status and progress of their requests. * Collaborating with other IT teams to ensure efficient, business-aligned service delivery. * Participating in continuous improvement initiatives and projects related to the company’s digital environment and technological services. You will feel valued from day one: your contributions will be essential to improving our systems and processes. **WHAT WILL MAKE YOU SUCCEED IN THIS ROLE?** * Experience or complementary training in customer service, digital tools, or new technologies. * Ability to learn quickly, solve problems, and work effectively in a team. * Empathy and patience when serving customers. **WHAT DO WE PROVIDE?** You may work remotely for 3 days per week. Rotating intensive schedule (morning and afternoon shifts). ✅ We offer an indefinite-term contract from day one—we believe in stability and professional growth. Enjoy an 8% discount on all purchases at any Group establishment. Access to the Corporate Benefits Website (discounts): e.g., hotels, restaurants, clothing stores, gyms, and more. 2% energy bonus. As a female employee, you’ll receive a 30% monthly discount on a selected feminine hygiene product. Access to competitively priced medical insurance. A €50 Christmas voucher on your customer card. “Bon Preu” salary incentive. Office location: Masies de Voltregà (Osona). Among many other benefits, let us get to know you—and tell you even more! **Didn’t know this yet?** ***Forbes*** **recognizes Bonpreu and Esclat as one of the 100 best companies to work for across Spain.** **Wear Pride with us—and join our team! Apply now!**