SUMMER RECEPTION ASSISTANT

Description

Job Summary: Support the reception team in customer service, reservation management, check-in/check-out, and other departmental tasks at a family-oriented campsite. Key Responsibilities: 1. In-person, telephone, and email customer service 2. Reservation management and information about the campsite and its surroundings 3. Coordination with other departments and incident resolution We are seeking a person to join us as a reception assistant during the summer season at a family campsite located in the Vall de Camprodon. The selected candidate will support the reception team in customer service, reservation management, check-in and check-out procedures, telephone and email assistance, and other departmental duties. Support in core reception tasks: in-person, telephone, and email customer service; providing customers with information about the campsite and its surroundings; basic reservation management; performing check-in and check-out; handling documentation, invoices, and delivery notes; cash collections; resolving simple incidents; and coordinating with other departments. * Minimum 3 months of experience. Prior experience in customer service, reception, administration, reservation management, or similar roles is preferred. Previous work experience at a campsite is not mandatory, but candidates must demonstrate ease in interacting with the public, clear communication skills, and ability to use basic computer tools. Experience in tourism establishments, hotels, campsites, retail, hospitality, or service companies is valued. * COMPULSORY SECONDARY EDUCATION DIPLOMA * Competencies / Knowledge: Clear and friendly communication. Customer orientation. Organizational and planning skills. Responsibility and punctuality. Ability to work in a team. Incident resolution capability. Adaptability and capacity to manage periods of high workload. Orderliness, attention to detail, and discretion when handling customer information. * Temporary employment contract (3 months) * Full-time schedule * Gross monthly salary ranging from '1350' to '1550' * Additional relevant information: Salary according to collective agreement. Accommodation is not provided. Candidates must have their own vehicle or convenient means of transportation to reach the workplace.