CAU Technician

Description

Job Summary: We are seeking a Level 1 CAU Technician to join our IT department, providing first-level support and incident resolution. Key Highlights: 1. You will be part of a close-knit team eager to grow and improve. 2. Opportunity to work with major local clients. 3. You enjoy solving problems and supporting others through technology. Published on 04/03/2026 **Mission** ----------- **Join the TIGLOO team as a Level 1 CAU Technician!** We are currently looking for our next **Level 1 CAU Technician** to join our office in **Pamplona**. You will work within the IT department as part of the systems administration team, delivering first-level support. **What will your responsibilities be?** * Receiving and logging incidents (handling calls, emails, or user ticket management). * Initial diagnosis and basic resolution (identifying issues and applying standard solutions, resolving incidents). * Managing service solutions (creating/deactivating user accounts in systems, remotely installing software, etc.). * Escalating incidents. * Basic monitoring. * Remote support. * Communication and follow-up. * Adherence to procedures and SLAs. **What are we looking for?** * Education in IT, systems administration, or related fields. * At least 1 year of experience in technical support. * Strong interpersonal skills for direct user interaction. **You may also wonder… What do we offer?** * The opportunity to join a close-knit team committed to daily growth and improvement. * An indefinite-term contract with full-time hours. * The opportunity to work with major local clients. If you enjoy solving problems, learning new things, and helping others work more effectively with technology, this is the right place for you!