CUSTOMER SERVICE (M/F)

Description

Job Summary: We are seeking a proactive Customer Service professional with excellent communication skills to manage incidents, coordinate with technical teams, and maintain the customer database—delivering a positive customer experience. Key Highlights: 1. Crucial role in managing customer inquiries and incidents 2. Close collaboration with the technical team to resolve incidents 3. Opportunity to join a dynamic team in a forward-looking company DESCRIPTION Grupo Nexo, through its ETT Nexo 8, is pleased to announce an exciting employment opportunity for a **CUSTOMER SERVICE (M/F)** position at a leading company in the door hardware sector. If you possess a strong customer service orientation, exceptional communication skills, and fluent proficiency with IT tools, this could be your next great career opportunity! Our partner company supplies a wide range of essential door hardware components, serving a diverse and demanding market. We seek a professional to join our team and deliver top-tier customer support. ### **What will your responsibilities be?** As a Customer Service representative, you will serve as the first point of contact for our customers, playing a crucial role in handling their inquiries and incidents. Your main duties will include: * **Incident reception and management:** Answering customer calls, actively listening to their needs, and recording relevant information to resolve their issues. * **Data collection and routing:** Gathering necessary customer and request data, ensuring all information is accurate and complete. * **Referral to specialized departments:** Routing requests to the appropriate technical department based on incident nature (e.g., mechanical issues), facilitating communication between the customer and specialist. * **Coordination and follow-up:** Collaborating closely with the technical team to ensure efficient and satisfactory resolution of incidents. * **Basic email communication:** Using office software to send informative emails, confirmations, or any other required communications. * **Customer database maintenance:** Updating and managing customer information in our systems. * **Delivering a positive customer experience:** Striving to provide friendly, professional, and solution-oriented service in every interaction. ### **What are we looking for in you?** To successfully perform these functions, we seek a candidate who meets the following requirements: * **Experience:** Minimum 1 year of experience in customer service, call center, or similar roles. * **Communication skills:** Excellent verbal and active listening skills, with the ability to express ideas clearly and concisely. * **Proactivity and problem-solving:** Ability to quickly identify customer needs and propose effective solutions. * **Office software proficiency:** User-level knowledge of Microsoft Office (Word, Outlook, Excel) or other office suites. * **Organization and time management:** Ability to handle multiple tasks and prioritize effectively. * **Positive attitude and empathy:** Willingness to help and create a positive customer experience. * **Residence in Madrid or surrounding areas:** Must reside in San Sebastián de los Reyes or have convenient commuting access. ### **What do we offer?** At Grupo Nexo and our partner company, we value talent and employee dedication; therefore, we offer: * **Contract:** Initial contract via ETT, with a high likelihood of permanent integration into the company’s workforce. * **Working hours:** Full-time schedule Monday–Thursday from 8:00 to 17:30, including a 45-minute lunch break, and Fridays from 8:00 to 15:15. * **Salary:** Competitive remuneration for junior profiles, ranging between €20,000 and €22,000 gross annually, depending on qualifications. If you’re looking to join a dynamic team within a highly promising company—and enjoy a professional work environment with attractive benefits—don’t hesitate to apply! Join us and become part of excellence in customer service. **\#CustomerService \#Madrid \#Employment \#JobOpportunity \#CustomerSupport \#GrupoNexo \#ETT \#SanSebastianDeLosReyes \#Job \#ProfessionalCareer** REQUIREMENTS * **Experience:** Minimum 1 year of experience in customer service, call center, or similar roles. * **Communication skills:** Excellent verbal and active listening skills, with the ability to express ideas clearly and concisely. * **Proactivity and problem-solving:** Ability to quickly identify customer needs and propose effective solutions. * **Office software proficiency:** User-level knowledge of Microsoft Office (Word, Outlook, Excel) or other office suites. * **Organization and time management:** Ability to handle multiple tasks and prioritize effectively. * **Positive attitude and empathy:** Willingness to help and create a positive customer experience. * **Residence in Madrid or surrounding areas:** Must reside in San Sebastián de los Reyes or have convenient commuting access.