**Helpware** is a global technology\-driven company providing Customer Experience and Operational Support services across multiple regions. Our Technology Team is growing, and we are looking for an IT Business Analyst (AI \& Automation) to help bridge the gap between business stakeholders, AI/data teams, and software engineers. This role focuses on identifying high\-impact AI opportunities, translating business needs into technical requirements, and leveraging Generative AI tools to accelerate delivery and improve operational efficiency. ### **Responsibilities:** * Identify and analyze business processes, inefficiencies, and automation opportunities that can be optimized using AI technologies such as Machine Learning, NLP, Computer Vision, RAG, and Large Language Models (LLMs) * Collaborate with stakeholders to gather, document, and refine business requirements for AI and automation initiatives * Create and maintain technical and functional documentation using AI\-assisted frameworks and tools * Write detailed user stories, acceptance criteria, Jira tasks, and Confluence documentation aligned with Agile delivery practices * Participate in backlog refinements, sprint planning sessions, and cross\-functional workshops * Translate business goals into clear technical requirements and measurable success metrics * Use Generative AI and copilot tools to accelerate the creation of BRDs, workflows, technical summaries, and internal knowledge bases * Validate AI\-generated outputs, ensuring accuracy, consistency, and business relevance * Act as the communication bridge between business teams, developers, data scientists, compliance/legal stakeholders, and leadership * Support change management initiatives, user onboarding, training documentation, and AI adoption across teams ### **Requirements:** * Strong proficiency in English (minimum B2 required) * 5\+ years of experience as an IT Business Analyst within software development environments * Solid understanding of AI/ML concepts including supervised and unsupervised learning, NLP, prompt engineering, RAG, and LLM\-based workflows (required) * 1–2\+ years of hands\-on experience supporting AI, Data Science, Analytics, or Automation projects * Strong experience working with Agile/Scrum methodologies, SDLC processes, Jira, Confluence, and process modeling tools such as Miro or Visio * Experience writing business requirements, user stories, acceptance criteria, and technical documentation * Strong analytical thinking and problem\-framing skills with focus on business outcomes * Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non\-technical audiences * Ability to critically evaluate AI\-generated content and identify inconsistencies or hallucinations * Bachelor's degree in Business Administration, Computer Science, Information Systems, Data Analytics, or a related field **Recruitment Process** * AI Interview * Team Interview * Final Interview ### **We offer:** * Fully remote work * Competitive compensation * Corporate learning and development opportunities * Work in a highly professional, experienced international team We sincerely thank all applicants for their interest. However, only shortlisted candidates will be contacted for interviews.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
