Company Information Company INTAC VIC, S.L. Job Description Position available **SUPERMARKET DEPARTMENT MANAGER (CUSTOMER SERVICE)** Location Vic Region Osona Number of positions 1 Category Department Supervisor Department Customer Service Working hours Continuous schedule from 7:00 to 15:20 and/or from 13:10 to 21:30 (includes a 20-minute break) Salary Negotiable depending on profile Contract type Permanent contract with probation period Contract duration Permanent Description For a prestigious business group specializing in the production and distribution of organic and high-quality food products, we are seeking a SUPERMARKET DEPARTMENT MANAGER (CUSTOMER SERVICE) for their store in Vic. MAIN RESPONSIBILITIES: - Leadership of the customer service and cashier team (3 to 6 people) towards achieving objectives. - Training, motivating, and supporting the team - Optimization of the department (organization, cleanliness, avoiding queues at checkout, managing incidents, handling complaints, product and cash return protocols, payments/receipts, etc.) - Monitoring KPIs - Supporting the store manager in all necessary aspects. Publication date 25/08/2025 Requirements Education Medium-level education will be positively considered Preferred - Experience in similar roles - Experience in team management Requirements Essential - Good command of spoken and written Catalan and Spanish - Residence in Osona or surrounding areas - Basic computer skills Other requirements OFFERED: - Fixed + variable compensation - Job stability - Joining a values-driven and expanding company - Promotion opportunities