Job Summary: As a Front Desk Agent at NH Hotels & Resorts, you will be responsible for attending to guests’ needs upon arrival and departure, delivering an exceptional experience throughout their stay. Key Highlights: 1. Provide reliable guest experiences with your human touch 2. Be part of a functional, natural, innovative, and friendly brand 3. Professional development opportunities and intercultural experiences Join our team at **NH Hotels & Resorts**, a global leader in upscale and mid-scale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint across Europe and the Americas, now embarking on its journey in countries such as China. You will have the opportunity to deliver reliable guest experiences that combine value, location, and your own human touch. You can join us in our mission to make every hotel stay extraordinary—meeting the needs of guests seeking functional hotels and resorts with a natural, fresh style and warm service. Become part of a brand that is just like you: Functional, natural, down-to-earth, innovative, reliable, and friendly. **What will be your mission?** ------------------------- As a **Front Desk Agent**, you will be responsible for attending to guests’ needs upon arrival and departure, as well as delivering an exceptional overall experience during their stay—in alignment with the hotel’s vision and values regarding guest satisfaction. **What will you do?** --------------------------- * Receive and complete the check-in process for all arriving guests and groups promptly and professionally, as well as complete the check-out process for departing guests and groups. * Manage room assignments based on guest profiles (VIPs, regular guests, new customers, etc.) in coordination with the relevant department. * Handle, as necessary, and ensure the front desk and management team remain fully informed of guest requests, inquiries, complaints, and/or suggestions—as well as those from other departments. * Know all hotel products and services, rates, available promotions, discount packages, and daily special events and VIP activities. * Know and communicate available hotel services (e.g., restaurant reservations) and general safety information. * Maximize room occupancy at optimal rates (including closing sales and extranet bookings, if required). * Apply up-selling techniques (promoting the company’s loyalty program and Rewards, other destinations, food and beverage, transportation, and hotel facilities). * Manage guests’ room reservations. * Provide guests with information about the property and its surroundings (museums, monuments), including special events, points of interest, restaurants, activities, etc., in the city. * Respond to guest requests for special services or arrangements (e.g., transportation, reservations, dry cleaning) by organizing them or identifying appropriate providers. * Follow the company’s brand standards. * Assist other departments as needed. * Provide and deliver night services to guests (e.g., wake-up calls). * Manage billing payments and cash operations during the night shift. * Conduct rounds, check for irregularities, secure windows, doors, etc. * Responsible for nightly audit reports. **What are we looking for?** ------------------ * Prior experience in the Front Office department, preferably in a hotel of similar size and complexity. * Bachelor’s or associate degree in Hotel Management or equivalent. * Fluency in the local language and advanced English proficiency are mandatory. * Familiarity with various computer programs (Microsoft Office, TMS, etc.) and Front Office systems. * Customer service orientation. * Flexibility to respond to diverse work situations. * Excellent communication skills. * Commercial orientation. * Ability to work independently and collaboratively within a team. **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams—who also enjoy exclusive benefits such as: * Global experience—diversity across 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunity to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, with discounts at our hotels worldwide and exclusive benefits via our corporate loyalty program. ***Thinking about your next challenge? Apply now!*** *Minor Hotels Europe & Americas fosters an inclusive workplace where everyone is valued and empowered equally—so we warmly welcome individuals from all backgrounds and personal abilities.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
