###### **OFFER DETAILS:** Offer reference: HP250396 Description: CUSTOMER SERVICE AND ACCESS CONTROL AT OURENSE AV. Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * OURENSE (PONTEVEDRA) * Published: 12/23/2025 * Number of positions: 1 * Contract type: Temporary * Working hours: Full-time * Minimum experience: 0 months Requirements: **LogiRAIL**, a leading company in the railway sector, is seeking 1 candidate to join its team in the role of Customer Service and Train Access Control at the Ourense station. **Main responsibilities** * Communicating all necessary travel information to passengers—including schedules, departures, arrivals, real-time delays, and cancellations. * Controlling passenger access to trains via check-in using PDAs, verifying that tickets are valid for the date and time. * Providing information on timetables, routes, and railway services. * Connectivity and intermodal links. * Assisting travelers with special needs. * Collaborating with the station team to ensure smooth communication. **What we offer** * Initial training provided by the company. * Corporate uniform provided. * Full-time working schedule. * Rotating shifts from Monday to Sunday—morning and afternoon shifts following a monthly roster. * Service hours: 05:40–14:00 / 14:00–23:00. * Expected start date: 01/01/2026. * Contract duration: 6 months. **Application period:** * Applications will be accepted from 12/23/25 to 12/26/25. "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Academic qualifications:** Minimum education: Medium-level Vocational Training. * Computer literacy. * **Professional experience:** * Prior experience in customer service at railway stations or similar transport environments (e.g., airports, terminals, etc.) will be valued. * Experience in information desks, incident management, telephone support, or administrative technical assistance will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical competencies:** * Basic proficiency in computer tools and mobile telephony. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication skills. * Clear diction. * Ability to prioritize tasks according to urgency. * Organization, attention to detail, and agility in recording information. Flexibility regarding working hours. * **Personal profile:** * Proactive, responsible, and solution-oriented individual. * Personal vehicle required if not residing near the workplace or if required by the work schedule.