CUSTOMER SERVICE MANAGER – 25 HOURS/WEEK, AFTERNOON SHIFT, FLUENT IN BASQUE

Description

Job Summary: Proactive and solution-oriented professional for handling customer complaints and providing customer service, coordinating internal teams and performing administrative tasks. Key Highlights: 1. You are passionate about customer service and problem resolution. 2. A dynamic and collaborative environment that promotes continuous improvement. 3. Ongoing training and professional development. #### **Your Responsibilities** * Receiving calls, updating customer data, providing service information, and resolving incidents and complaints. * Performing administrative tasks and updating data in the system. * Coordinating with internal teams (claims, legal, commercial) to expedite solutions. * Making outbound calls to customers. * Drafting letters, documents, emails, etc. * Other administrative tasks inherent to the role. #### **Your Profile** Are you passionate about customer service and problem resolution? At Legálitas, we are seeking proactive and solution-oriented professionals to manage complaints and deliver efficient solutions. If you enjoy helping customers and handling challenging situations with empathy, this is your opportunity. If you have telephone-based customer service experience (call center) and administrative management experience, don’t hesitate to apply—we’re looking for you. * IMMEDIATE START DATE AVAILABLE. * Minimum 1 year of experience (call center) in customer service and incident resolution, preferably in the legal–insurance, energy or telecom sectors. * Minimum education: High School Diploma. * Knowledge of CRM–CTI systems. * Fluent Basque language skills. #### **Why Join Us?** We offer: * Working hours: Monday to Friday, 3:00–8:00 p.m., 25 hours/week. \- Madrid – On-site / Other provinces – Remote work. * Indefinite-term contract, starting mid-February 2026. * Salary: €913 gross/month. * 26 working days of vacation (2026). * Life insurance from your first day of employment. * Free Asisa Premium health insurance starting from your second year of employment. * Free psychological support services for employees and their family members. * Free Legálitas product for you (legal advice). * Company events, raffles, etc. * Continuous training. * VIP Employee Club offering a wide range of discounts. ...and much more! Are you ready?#### **Who We Are** A company dedicated to bringing legal advice within reach of individuals and businesses, combining legal expertise, technology, and a strong service-oriented culture. We are a growing organization operating in a dynamic and collaborative environment where we foster continuous improvement, transparency, and professional development.