Telephone Customer Service Advisor

Description

Ref. 153005 GR Grup Gepork Les Masies de Roda, Osona Monday to Thursday 9 a.m. to 6 p.m., and intensive Friday 9 a.m. to 3 p.m. Indefinite 09/07/2026 Job Description Do you enjoy helping people and finding solutions? This opportunity is for you! At Grup Gepork, we continue growing and are seeking a person to join our Customer Service team. If you enjoy speaking with customers, resolving everyday situations, working as part of a team, and delivering an excellent experience, we want to meet you. We are a leading company in the veterinary and animal welfare sector—but above all, we are a people-centered company. Here, you are not just another number: we build close-knit, collaborative teams eager to grow together. What will you do daily? You will be part of a 12-person team and play a key role in our customer relationships. Your main responsibilities will include: ✅ Telephone customer support and assistance. ✅ Managing and resolving incidents and complaints. ✅ Preparing and sending quotations. ✅ Preparing and sending consumption information to customers. ✅ Conducting prospecting, acquisition, and loyalty campaigns. ✅ Coordinating with the sales team to deliver the best possible service. ✅ Administrative tasks related to customer management. What are we looking for? More than specific experience, we seek attitude and enthusiasm to contribute. We especially value candidates with: * Strong communication skills and customer orientation. * Organizational and planning abilities. * Problem-solving orientation. * Ability to handle pressure. * Initiative and positive attitude. * Prior customer service experience or SAP knowledge (valuable but not mandatory). What do we offer? * Indefinite contract from day one. * Full-time position. * 1 remote work day per week. * Fixed salary plus performance-based incentives. * Continuous training and learning opportunities. * Health and wellness benefits. * Flexible compensation. * A young, approachable team with an excellent work environment. ❤️ Why Grup Gepork? Because behind every call are people who genuinely care about people, customers, and animals. We are a stable company experiencing constant growth and driven by a clear purpose: adding value to the veterinary sector and contributing to animal welfare. Here, you’ll have the opportunity to learn, contribute, and grow professionally within a family-like environment where people truly matter. If you’re looking for a stable job with a great atmosphere and the chance to be part of a forward-looking project, we’d love to meet you. Send us your CV and let’s talk. Requirements * Qualification: Veterinary-related education preferred, or strong interest in the sector Conditions Location Les Masies de Roda Region Osona Number of positions 1 Category Telephone Advisor Department Customer Service Working hours Monday to Thursday 9 a.m. to 6 p.m., and intensive Friday 9 a.m. to 3 p.m. Salary According to profile Contract type Indefinite Contract duration Permanent Publication date 09/07/2026 Sector Agriculture and livestock CompanyGrup Gepork LocationLes Masies de Roda RegionOsona SectorAgriculture and livestock