\uD83C\uDF0D **We’re revolutionizing energy to change the world** At **Octopus Energy**, we’re not a traditional energy supplier. We’re a team of passionate people working every day to make energy **100% renewable, accessible, and fair for everyone**. We believe in **technology and innovation as drivers of change**. We aim to transform how the world consumes energy — removing barriers, simplifying processes, and delivering a more human and transparent service. That’s why our commitment is clear: **clean energy must be the norm, not the exception**. To achieve this, we combine sustainability with a people-first approach — delivering exceptional service and building an outstanding team that shares our vision. \uD83D\uDCA1 **But none of this would be possible without people like you**. To keep growing and transforming the market, we’re seeking talent eager to make a difference. If you want to be part of this change, contribute your energy, and help build a greener future, this is your opportunity! **What are we looking for?** We’re seeking a **Photovoltaic Technical Assistance Service (SAT) Specialist** to join our **Maintenance and SAT team**. If you’re passionate about solar energy, enjoy solving technical challenges, and want to contribute to a more efficient and sustainable energy model, this is your chance! **We call it the ‘Octopus Effect’** Working at Octopus Energy means being part of a company where culture and people come first. We champion flexibility and work-life balance. We want you to reach your full potential. We believe in a fairer and more sustainable energy model. We’re waiting for you! ### **\uD83E\uDDF0 What will you do daily?** * You’ll **manage and execute Technical Assistance Service (SAT) activities**, ensuring rapid, high-quality support. * You’ll **diagnose and resolve technical incidents** in photovoltaic installations, including communications, inverters, cabling, protection devices, and integration with other systems. * You’ll **provide technical support to installers and field technicians**, ensuring execution meets quality and safety standards. * You’ll **perform corrective and preventive maintenance** on installed solar systems. * You’ll **coordinate escalation of complex incidents** with manufacturers, distributors, or other internal teams. * You’ll **record and document all incidents, interventions, and outcomes** in ticketing tools and ERPs. * You’ll **collaborate with the engineering team** to identify patterns, propose solutions, and improve technical and operational processes. * You’ll **contribute to continuous improvement of the SAT service**, participating in defining procedures, best practices, and standards. * You’ll **prepare service performance and quality reports**, identifying optimization opportunities. ### **What do you need to shine in this role?** * **Proven experience in SAT, maintenance, or technical support**, preferably in photovoltaics or renewable energy. * **Solid knowledge of photovoltaic solar systems**: inverters, communications, protection devices, structures, monitoring, and fault diagnosis. * Ability to **solve technical problems quickly, systematically, and with a customer-oriented mindset**. * **Clear communication skills**, both with customers and with installers and internal teams. * Organization, autonomy, and ability to **manage multiple incidents simultaneously**. * Basic knowledge of **electrical regulations and safety requirements** for PV installations. * Ability to work collaboratively, with a **proactive attitude and service orientation**. \uD83D\uDCA1 **It’s a plus if…** * You have field experience or commissioning experience. * You’ve worked with **ticketing systems, ERPs, or PV monitoring tools**. * You know technical English. * You’ve interacted with inverter manufacturers or other technical teams. * You’re familiar with energy or sustainability environments. ### **\uD83D\uDC9C What we offer you** * \uD83D\uDCCD **Location:** Santiago de Compostela, Bilbao, and Madrid * \uD83C\uDFE2 **Work mode:** On-site. * + **Working hours:** 40 hours/week — Full-time. \uD83D\uDCC8 Additional benefits: * \uD83D\uDCB0 Octopus Energy share options. * + Breakfast and fruit in the office. * \uD83C\uDFE5 Flexible remuneration (meal, transport, childcare, health insurance, etc.). * \uD83D\uDE98 Support for purchasing electric vehicles. * \uD83C\uDFE6 Pension plan. * \uD83C\uDF93 Product training and professional development. * \uD83C\uDF89 A dynamic, friendly, and fun work environment. * \uD83C\uDF7D️ Events: Family Dinner and many more team experiences. ### **\uD83D\uDC9A Why you’ll love working here** * At Octopus Energy, we do things differently. We believe in a workplace where you can be yourself, grow professionally, and feel part of a team truly committed to changing the world. * \uD83C\uDFC6 We’re a Great Place to Work! On Glassdoor, we’ve been recognized as one of the top 50 best companies to work for, and our culture has been highlighted repeatedly. * \uD83C\uDF99️ Want to learn more about how we work? Listen to our CEO talk about our culture and values in this podcast. **\uD83D\uDCE9 Ready to join the change?** If you’d like to be part of this project **and help build a greener future**, send us your application! \uD83C\uDF31 \uD83D\uDCCE **Attach your CV**, and if your profile fits, we’ll contact you. We can’t wait to meet you! \uD83D\uDE09 Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at talent@octoenergy.com. We’re happy to help!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
