IT Service Manager

Description

Job Summary: Emetel is seeking a Service Manager passionate about innovation to lead the delivery of technology services, ensure customer satisfaction, and promote new solutions. Key Highlights: 1. Join an innovative technology team with 30 years of experience. 2. Opportunity for personalized professional growth and development. 3. Be part of a challenging project leveraging advanced technologies. Welcome to Emetel! The place where technology serves as a bridge to a future full of possibilities. We are a team passionate about innovation, empowered to create freely, guided by a clear vision that has driven us for 30 years to transform businesses through customized technology solutions. If you share our energy to challenge the status quo and are ready to leave your mark on the digital world, this is the place for you! Dare to join our journey and become part of our team. **AN OPPORTUNITY FOR YOU** We are looking for a new Service Manager profile — someone eager to advance their career and embrace this opportunity-rich challenge. Could that be you? **What You’ll Do:** * Conduct pre-consultation and requirements analysis, define scope, and monitor service delivery. * Plan, define, and sequence activities; estimate required resources and durations in agreement with the client. * Lead service execution according to the plan agreed upon with the client, coordinating and supervising work performed by teams involved in the service. * Ensure customer satisfaction with delivered services and promote sales of new solutions, products, and services. * Develop supplier and/or technology partner relationship strategies to enhance the added value we deliver to our customers. * Establish a structured, clear documentation and process management model enabling simple access to service-related information. * Focus on continuous service improvement and jointly define and monitor KPIs with the client. **What We’re Looking For:** * STEM degrees or other complementary education related to business management and/or application of agile methodologies. * Minimum 3\-5 years of experience as a Service Manager. * Languages: Technical English. * Knowledge, experience, and/or certifications in methodologies and frameworks: ITIL, ISO 20\.000, ISO, COBIT. * Familiarity with service management tools (ticketing, CMDB, etc.), project management systems, ERP, CRM, CSM, document management, cross-platform collaborative work tools, office applications, etc. * Technical knowledge of infrastructure, communications, systems, cybersecurity, etc. **Competencies:** * Customer orientation * Commitment and accountability * Initiative * Organization and planning * Impact and influence * Communication * Negotiation **Now It’s Your Turn!** At Emetel, we are building the future — and we want you to build it with us. To support that, we’ve designed benefits to make you feel appreciated, valued, and motivated: You will join a challenging project within a sector-leading company, working with the most advanced technologies. If you’re passionate and driven to surpass yourself daily in your profession, you’ll find the perfect environment here. Professional growth and development with a personalized approach to help you reach your full potential. Additionally, you’ll have access to training programs and opportunities to exchange knowledge with other team members — enabling you to learn from experts across diverse fields and continue developing within a collaborative and dynamic environment. Annual Team Building activities, designed to strengthen bonds, foster teamwork, and, of course, enjoy fun moments. A competitive salary, plus an attractive flexible compensation plan including benefits such as health insurance, meal vouchers, and childcare vouchers. Optional medical insurance and hotel discounts are also available. These incentives are tailored to your needs to improve your well-being both inside and outside the workplace. Days off on December 24 and 31, and a shortened workday on January 5. One personal day during your birthday week — use it however you like. Technology is just the beginning. If you share our passion for innovation and are ready to leave your mark, we want to meet you! **Will You Take on the Challenge?** **\#ExperienciaEmetel** *At Emetel, we are committed to equal opportunities and non-discrimination based on gender, age, race, religion, disability, sexual orientation, gender identity, or political ideology. Therefore, we evaluate candidates for our job openings solely on the basis of knowledge, skills, and experience, consistently applying current legislation regarding gender equality between women and men (Royal Decree-Law 6/2019 and its implementing regulations).*