Key Functions and Responsibilities: \* Manage and deliver high-level customer service, including answering telephone calls, communicating with the Sales Department, and updating customers on the status of their orders, as needed. \* Inform suppliers of the necessary order details. \* Communicate supply and carrier status to the Sales Department, customers, and suppliers. \* Process fuel orders and follow up to obtain required information and documentation from drivers. \* Primary telephone coverage. \* Anticipate customer needs to improve order fulfillment quality. \* Maintain Ricochet’s reference shelf, an internal tool for accessing information. \* Daily fuel price management: consult and compare shelf prices, and determine supply interruptions for the following day. \* Collaborate with the Facilities Superintendent to maintain appropriate fuel levels in Ricochet’s card box. \* Assist in managing over 300 fuel tanks with monitors to ensure customers do not run out of fuel. \* Provide after-hours, weekend, and emergency on-call availability, as required. (Company-issued phone and laptop provided). \* Maintain excellent relationships with suppliers, sales staff, and customers. \* Identify new suppliers when necessary. \* File documents, perform general office tasks, and provide administrative support. \* Maintain an up-to-date procedures manual covering direct responsibilities and deliver cross-functional training to ensure critical responsibilities are fulfilled outside regular office hours. \* Recommend solutions and best practices to management for overall company improvement. \* Seek personal development opportunities to enhance job-related skills. Employment Type: Full-time Benefits: * Flexible schedule * Dental insurance * Life insurance Work Location: On-site