### **Do you want to join a team that cares for people and customer service with empathy, rigor, and commitment?** **At Bon Preu i Esclat, we are looking for someone to join our Customer Service Department, a key team in ensuring a satisfactory experience for our customers in areas such as food, fuels, energy, and online shopping.** Here you will find: ✅ **Stability and growth opportunities** – You'll be part of a solid company, a leader in the food sector, with real possibilities to grow and develop professionally. ✅ **Flexibility and work-life balance** – Full-time shifts and favorable conditions to combine your job with your personal life. **WHAT DO WE OFFER YOU?** ----------------- * **Great work environment:** At Bon Preu, you’ll work surrounded by committed people eager to collaborate as a team. The atmosphere is friendly and cooperative—there’s always someone ready to lend you a hand. * **Personal and professional development:** If you’re proactive, here you’ll find room to evolve, take on responsibilities, and specialize in what you enjoy most. * **Stability:** You’ll have a long-term position, with an indefinite contract and employment conditions that allow you to build your future. * **New challenges every day:** The administrative area supports many parts of the business. Each day you’ll learn new things and contribute to the smooth operation of the company. * **Digitalization and continuous improvement:** You’ll work with up-to-date tools and constantly evolving processes. We like doing things better every day! * **Commitment to the local community and the environment:** At Bon Preu, even through administration, we contribute to a responsible company that supports local products and sustainability. **WHAT DO WE PROVIDE?** ------------------ You can benefit from 2 days of **remote work** per week. **Flexible** schedule and full-time shifts on Fridays. ✅ We offer an indefinite contract from the start—we believe in stability. We believe in internal talent—**grow with us!** Enjoy an **8% discount** on all purchases at any Group store. Access to the **Corporate Benefits** website (discounts): e.g., hotels, restaurants, clothing stores, and gyms, among others. 2% bonus on **energy** bills. As a female employee, you will receive a 30% monthly discount on one feminine hygiene product of your choice. You have access to **medical insurance** at competitive prices. **Christmas voucher** of €50 on your customer card. **Bon Preu salary incentive**. **DO YOU WANT TO KNOW WHAT YOUR MISSION WILL BE?** ----------------------------------------- In the Bon Preu Customer Service team, you’ll work to ensure an excellent experience for the people who trust us every day. We respond to inquiries, complaints, and requests related to food, fuels, energy, and online shopping, always with empathy, rigor, and a service-oriented mindset. Your mission will be to manage customer interactions via email and other digital channels, ensuring efficient, friendly responses aligned with Bon Preu's values. * You will resolve inquiries, complaints, and requests from customers and non-customers, primarily in writing, but also those originating from stores, social media, and internal platforms. * You will collaborate with other departments to ensure coordinated and comprehensive responses for each case. * You will perform back-office tasks to manage incidents, track cases, and maintain detailed records of interactions. * You will participate in daily team meetings to prioritize tasks, assign incidents, and improve customer service processes. * You will use tools such as CRM and response templates to optimize inquiry management, combining individual work with team collaboration. * You will be a key player in ensuring every customer receives personalized, efficient, and respectful service, contributing to the continuous improvement of our support. If you have experience in these tasks or are motivated to keep learning, we are waiting for you!