Level 2 Technician (Azure Administrator) Certified for Disability

Description

Job Summary: We are seeking a Level 2 Technician – CAU Support to resolve complex incidents, deliver tangible improvements to systems, and provide advanced support for critical corporate environments. Key Highlights: 1. Advanced support and resolution of complex incidents in critical environments. 2. Preventive and corrective maintenance of systems and services. 3. Collaboration with other support levels and technical areas for continuous improvement. Are you someone who enjoys **solving complex incidents**, getting to the **root cause of problems**, and delivering real improvements to systems? We are looking for a **Level 2 Technician – CAU Support** to provide advanced support for critical corporate environments and serve as a key member of the support team. **What will you do in this role?** Advanced support and incident resolution * Resolve **complex** incidents escalated from Level 1\. * Manage issues across **critical infrastructure, systems, and applications**. * Perform **Root Cause Analysis (RCA)** for recurring incidents and propose improvements. Systems, networks, and services * Execute **preventive and corrective maintenance** of systems and services. * Carry out planned **updates, deployments, and configuration changes**. * Provide support for networks, connectivity, VPNs, printing, and corporate services. * Security and best practices * Collaborate with the security team on access policies and protection measures. * Document technical procedures and keep the **knowledge base** up to date. Continuous improvement * Support the Supervisor in identifying **trends, risks, and optimization opportunities**. * Actively collaborate with other support levels and technical areas. **What do we expect from you?** Required Education * Higher Vocational Training Degree in Computer Science or equivalent. * Disability certification exceeding 33%. What knowledge are we looking for? Systems and Microsoft environment **Azure Administration is mandatory** * Administration of **Windows Server** and corporate environments. * Advanced management of **Microsoft 365**: * Exchange Online * OneDrive * Teams * Security policies * **Active Directory**: users, groups, permissions, and GPOs. * Infrastructure and networks * Virtualization: **VMware / Hyper\-V**. * Networks: **TCP/IP, VPN, firewalls, network printing**. Corporate applications * Experience supporting applications such as: * A3 * Sage * Matrix * Citrix * Business Central Tools * **Monitoring**, **asset management**, and **ticketing** tools. **What can we offer you?** * Permanent contract * Career development in a collaborative environment, with training bonuses to keep you continuously updated on technology and digital transformation trends. * A **stable**, long-term project. * Hybrid work model: 50% remote and 50% onsite at Plaza Castilla * Technical autonomy and genuine capacity to make an impact. * An organized, professional environment adhering to best practices. * A collaborative team where your experience matters. * Competitive salary, negotiable based on your experience. * Enrollment in our benefits and discounts program — enjoy your events, vacations, daily purchases, and personal treats, benefiting from all discounts offered by the Quental Club Benefits!