Front Office Manager

Description

What if your next role allowed you to lead people, create memorable experiences, and make a difference every day? Do you believe that front office service is much more than just check-in and check-out? Are you ready to become the person who inspires the team and elevates our guests’ experience to another level? If these words resonate with you and you’re motivated to lead through commitment and excellence, this opportunity is for you! **Why this position?** You will join Grup Blasi to lead an exceptional guest welcome experience—accompanying and guiding guests with approachability, empathy, and professionalism—and efficiently managing any incidents to ensure an unforgettable stay. **Key responsibilities:** * Supervise the front desk and coordinate the front desk staff team. * Assign tasks, provide guidance, and ensure the team is prepared to deliver excellent service to guests. * Guarantee courteous and professional service at all times, resolving any incidents and ensuring guests’ needs are met promptly and efficiently. * Coordinate guest arrivals and departures, ensuring smooth and efficient check-in and check-out processes. Manage room assignments, transportation coordination, and luggage handling. * Handle complaints or incidents arising during guests’ stays, addressing them professionally and effectively, seeking satisfactory solutions and implementing preventive measures to avoid similar situations in the future. * Collaborate closely with other departments across Grup Blasi to guarantee an integrated and memorable guest experience. * Manage administrative tasks, such as preparing follow-up reports, budget management, and implementing resort policies and procedures. * Maintain up-to-date billing records, deposit control, no-show management, cross-selling implementation, and correction of administrative errors resulting from front office operations. * Carry out any other duties necessary due to operational requirements. **Skills you’ll apply:** * Leadership and people development. * Impact and influence. * Strategic vision and planning. * Decision-making. **What we offer:** * Contract type: Permanent. * Working hours: Full-time. * Schedule: Flexible self-managed working hours, distributed Monday through Sunday, with two consecutive rest days. * Salary: €35,000–€38,000 gross annual salary, paid in 14 installments. * Professional category: Front Office Manager. Compensation level: Level I. * Benefits package: Enjoy private health insurance (comprehensive, with no waiting period after one year at Grup Blasi), telemedicine, online legal consultations, on-demand salary, flexible compensation, daily complimentary buffet, access to facilities for guests and companions, and many other advantages. * Opportunities for professional training and growth. **To be considered for this position, you must meet the following requirements:** * University degree in Tourism or related fields, or equivalent experience in a similar role. * Languages: Catalan, Spanish, and advanced English. * Minimum of 3 years’ proven experience in roles involving responsibility and team leadership. *At Grup Blasi, we value diversity and foster an inclusive and respectful environment.*