Process Intelligence Coordinator

Description

Job Summary: Lead the Process Intelligence strategy and evolution across the Group, fostering a data-driven culture and operational efficiency through cross-functional collaboration. Key Highlights: 1. Lead Process Intelligence strategy and implementation 2. Manage the Celonis platform and lead technological evolution 3. Promote a data-driven culture and operational efficiency MISSION Reporting directly to the Operational Transformation area, and within the Corporate Digital Transformation and Operational Excellence Directorate, you will have the opportunity to lead the strategy, implementation, and evolution of Process Intelligence capabilities across the Group, integrating process intelligence technologies, operational analytics, and real-time monitoring. Additionally, you will be responsible for promoting a data-driven culture and operational efficiency, working cross-functionally with business areas, technology, automation, and artificial intelligence teams. JOB RESPONSIBILITIES Design and deploy the Process Intelligence roadmap aligned with the Group's operational transformation objectives. Manage the process intelligence and process mining platform (currently Celonis) and lead its technological and functional evolution. Identify and prioritize operational improvement opportunities through data-based end-to-end process analysis. Promote real-time monitoring initiatives (control towers) to enable proactive decision-making. Coordinate a specialized team (analysts, process data engineers, etc.) and ensure their development. Act as a key liaison with business areas and other Directorates of the DG to align objectives. Drive the use of Process Intelligence to support automation, optimization, Artificial Intelligence, and operational innovation initiatives. REQUIREMENTS **Desired Experience:** At least 3 years of experience in process transformation, process mining, or advanced operational consulting. Experience managing the Celonis Process Intelligence platform; knowledge of other tools such as Apromore, SAP Signavio, UiPath, etc. is desirable. Experience leading multidisciplinary teams and complex projects. **Required Knowledge:** Process analysis and improvement methodologies (Lean, Six Sigma, BPMN). Project management methodologies; agile methodologies experience and knowledge are desirable. Advanced knowledge of process intelligence, event data modeling, and process analytics. Knowledge of automation platforms (RPA) and their integration with process intelligence is desirable. Familiarity with tools such as SQL, Power BI, ARIS, UiPath, Python, or similar is desirable. **Skills:** Ability to handle multiple tasks under pressure while operating at both a highly detailed and strategic level. Analytical, communication, and leadership skills. Flexibility and adaptability. Self-directed, motivated, and comfortable working in a fast-paced environment. At SANTA LUCIA S.A., Cª SEGUROS, we work to ensure real and effective equal opportunities, enabling professional development and workforce diversity, in line with our commitment to UN Agenda 2030 Sustainable Development Goal 5 (Gender Equality). **Province:** Madrid **Company:** SANTALUCIA SEGUROS **Date:** 21 Aug 2025