DESCRIPTION At **Seresco** we are looking for **IT Support** staff for an important project within the Infrastructure, Systems and Services area. We are seeking professionals who fit the profile of **Computer Technical Support**, with strong communication skills, empathy, and problem-solving ability. **What will your responsibilities be?** * Providing telephone support to users. * Technical support. * Incident management. * Monitoring event management. * Applying technical procedures. **What do we offer?** * Permanent contract. * Full-time. * Immediate incorporation into a leading national company in IT Services. * **Workplace in Santander** * **Shift-based schedule, including afternoon/night shifts and weekends.** * Integration into technical teams within the Infrastructure, Systems and Services area. * Growth opportunities based on performance. If you join the **SERESCO** team, you can enjoy **benefits** such as: * 22 working days of vacation per year, plus either Christmas Eve or New Year's Eve. The day not taken will be used to have a drink together and toast to our health. * **Exclusive discounts** on a wide range of services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy...) through the **Corporate Benefits** platform. * At **SERESCO**, we have the possibility to configure how we want to allocate our gross salary (**Serflex** program), allowing flexible use of part of it. You can opt for the following services: o Medical Insurance (Sanitas, IMQ or Caser), including family members. o Gourmet Check/Card. o Public Transport Card. o Childcare Voucher. * There is also a very attractive **incentive plan** if you help us find professionals like yourself. * Since we all help search/create new projects, there is also a **reward plan** for business acquisition. * Scholarship fund for **formal education support**. * **Training** so you can stay up to date at your own pace. * An organization where all doors are truly open. At Seresco, we are committed to promoting **Diversity**, **Inclusion**, **Social Responsibility**, **Equality** between men and women, and **Sustainability** in our workplace. We value the unique perspectives each team member brings and strive to create a culture that celebrates and respects diversity in all its forms. If you're looking for a company that values inclusion and equal opportunities, this is the one for you! REQUIREMENTS * Higher Vocational Training Degree (CFGS) in Computing or Telecommunications. * **Must reside in Cantabria.** * IT knowledge at user workstation level. * Experience in providing telephone support to users will be valued. COMPETENCIES: * Customer orientation * Flexibility and change management * Teamwork and cooperation * Communication skills * Innovation capacity * Achievement orientation * Analytical skills * Learning and application of knowledge * Tolerance to working under pressure * Continuous improvement * Planning and organization * Problem solving