Receptionist

Description

Job Summary: We are seeking a passionate RECEPTIONIST with a strong commitment to hospitality and customer service to join the ABBA Hotels team, delivering exceptional service to our guests. Key Highlights: 1. Exceptional experiences for guests 2. Opportunities for professional development and growth 3. A dynamic and professional work environment **Description:** ---------------- At **ABBA Hoteles**, we take pride in delivering exceptional experiences to our guests. To continue providing top-tier service, we are seeking a **RECEPTIONIST** to join our team at the **Hotel ABBA Comillas**. If you are passionate about hospitality and customer service, this is the perfect opportunity for you. Responsibilities: * **Customer Service:** Deliver friendly and professional service to guests both in person and over the phone, ensuring their satisfaction and comfort. * **Check-in and Check-out:** Efficiently manage check-in and check-out procedures, ensuring accurate room assignments and precise registration of guest information. * **Rate Management:** Adjust and update rates across various OTA (Online Travel Agency) platforms in accordance with hotel policies. * **Reservation Management:** Handle and coordinate room reservations—both individual and group bookings—ensuring availability and occupancy control. * **Billing:** Process and issue invoices for rooms and meeting rooms, verifying accuracy of charges and transactions. * **Daily Closeout:** Perform daily hotel activity closeout, including account reconciliation and report preparation. * **Cash Reconciliation:** Conduct daily cash reconciliation, monitoring and recording income while ensuring fund accuracy. * **Email Management:** Monitor and manage the hotel’s email inbox, responding promptly and professionally. * **Charge Oversight:** Review and ensure correct allocation of charges to rooms and meeting rooms, preventing discrepancies and errors. We Offer: * Opportunity to join a growing hotel chain with clear career development paths. * Immediate hiring. * Fixed-Term Intermittent Contract. * Full-time schedule of 40 hours per week. Rotating shifts: morning, afternoon, and night. * A dynamic and professional work environment within a renowned hotel chain. * Opportunities for professional development and growth. * Compensation according to the collective agreement + prorated extra payments + holiday work compensated at 175%, as stipulated in the Cantabria Hospitality Collective Agreement. **Requirements:** --------------- * Prior experience in similar roles within the hotel industry. * English level C1 (other languages are also valued). * Exceptional communication skills and strong customer orientation. * Ability to work independently and collaboratively in a team. * Proficiency in Tesipro. * Familiarity with billing tools and cash handling procedures. * Personal vehicle for commuting to the workplace.