**DEPARTMENTAL RESPONSIBILITIES** * Attend and participate daily in the Food & Beverage department briefing. * Attend and participate monthly in the departmental meeting, contributing ideas and improvements regarding operations, customer service, and enhancement of team working conditions. * Communicate appropriately to your direct supervisor any improvement opportunities affecting the hotel, your department, or its mission. * Comply with departmental standards and procedures, as well as those applicable to all hotel employees. **JOB-SPECIFIC RESPONSIBILITIES** * Prepare guest beverage orders according to specified recipes using measurement systems. * Maintain cleanliness and proper condition of the bar, bar unit (CO2 lines, soft drink tanks, soda guns, drainage, etc.), tables, and other tools, following all setup guidelines. * Prepare fresh garnishes for beverages. * Request all necessary supplies, specifically restocking liquor bottle by bottle, and transport supplies from the storeroom to the bar setup area as required. * Anticipate and promptly communicate replenishment needs to ensure no shortages occur during scheduled functions, and secure appropriate authorization for additional payments prior to restocking, if necessary. * Greet and acknowledge all guests in accordance with company standards; anticipate and address guests’ service needs; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language. * Listen actively and respond to guests’ questions, concerns, and requests by applying brand- or property-specific processes to resolve issues, delight guests, and build trust. * Maintain an organized record of your tables and orders to ensure professional and courteous service. * Deliver excellent table service by adhering to established service protocols: clearing tables after each food, beverage, dessert, coffee, etc. service; removing all tableware; and leaving tables clean and properly set for the next service. * Ensure that the company’s food and beverage service and quality standards are upheld, and confirm staff adherence to these standards to guarantee owner/guest satisfaction. **Personal Attributes:** * Teamwork * Decision-making * Customer service orientation * Adaptability / Flexibility * Stress tolerance * Multitasking * Planning and organization **Specific Knowledge:** * Extensive culinary and service protocol knowledge. * In-depth product knowledge, including brands and market competition. **Languages:** * Spanish * Proficiency in English with a minimum required level of B2 * A third language is a plus **Job-Specific Requirements:** * Education: High school diploma. * Relevant work experience: At least 5 years of related work experience. * Adjust schedule to meet customer and hotel needs. * Valid driver’s license class B1.