Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and enterprise sectors. In today’s rapidly changing world, Cegid and its **5,000 employees** make it possible by helping 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that every day we work to shape the future—ours, our customers’, and the industries they serve. A future we’ve been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. Our offices are located in **Santander.** **What will be your main objectives as a Labor Technical Support Agent?** You will be responsible for providing customer support services in the labor field. As a Technical Support Agent, you will: * **Customer Service**: This role involves effectively communicating with users to understand and resolve their issues or questions regarding labor management software. * **Resolution of advisor inquiries**: The agent is expected to assist labor advisors with specific queries, providing accurate information and guidance in the labor domain. * **Incident and error reporting**: It is important to document and report problems to improve management software. This requires an observant and analytical person. * Interpretation and implementation of collective agreements: Understanding labor regulations to properly implement collective agreements into the management software. * **Support in payroll processing**: Assist in creating payrolls using the company’s software, which requires understanding of labor legislation. * **Management of labor procedures**: Facilitate and guide the use of tools for managing various labor processes. **About You** -------------------- * **University degree** in Labor Relations or similar, essential to understand the technical and legal aspects of the role, and/or vocational training in Administration and Finance * **Additional training**: Knowledge in payroll systems, Sistema Red, Siltra, etc., specific tools and procedures in Spain's labor sector, is valued. * **Experience in advisory firms**: Prior experience in labor advisory or similar roles provides necessary practical background. * **Payroll preparation**: Experience in payroll processing is crucial, as it is one of the main responsibilities. * **Customer service**: Previous customer service experience is fundamental, as user interaction is a constant part of the job. *Beyond business skills, we seek talented professionals who want to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference.* **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of people with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director