Tax Support Agent - M/H/NB

Description

Job Summary: We are seeking a Tax Support Agent to deliver exceptional support service to customers in the tax domain and ensure software reliability. Key Responsibilities: 1. Provide direct assistance to customers with tax software. 2. Serve as the point of contact for tax advisors. 3. Contribute to the continuous improvement of technical programs. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions**, serving the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly evolving world, Cegid and its **5\.000 employees** empower 750\.000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. As a result, we can confidently state that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. The office is located in **Santander.** **What Are Your Key Objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support service to our customers in the tax domain. This role is vital to ensuring that our users can efficiently navigate and utilize our suite of tax software, and to maintaining the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Support:** Provide direct assistance to customers with inquiries or issues related to our suite of tax software. * **Advisor Support:** Serve as the point of contact to resolve questions from tax advisors and ensure the effectiveness of their services. * **Incident Collection:** Gather information on bugs to continuously improve our programs from a technical perspective. * **Accounting Support:** Assist in accurately recording accounting entries while complying with current regulations. * **Billing and Collections Management:** Support billing and collections processes, ensuring an efficient payment flow. **About You** -------------------- * Vocational training (FP) in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. * Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential with us. Your curiosity, team spirit, and commitment will make the difference. **Skills** --------------- Excel Tax Advisory **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each individual can fully flourish and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director