**Job Description** **WHAT YOU’LL DO** As a Sales Advisor at H&M, you’ll play a key role in creating an exceptional customer experience. You’ll welcome customers, guide them around the store, help them find what they need, and showcase our products. By acting in line with our values, you’ll contribute to both your own success and that of the company. Your responsibilities will include: * Sharing your fashion and product knowledge to help customers make informed decisions. * Collaborating with your team to deliver exceptional service at every stage of the customer journey. * Ensuring the sales floor and stockroom are clean and well-organized. * Supporting store opening and closing procedures. * Representing a positive image of yourself and the brand in all customer interactions. **WHO YOU’LL WORK WITH** Our stores are the heart of our business—where customers experience our brand firsthand. As part of the store team, every role—from Sales Advisors and Department Managers to Store Managers, Visual Merchandisers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the Area Team, collaborating across stores to share knowledge and achieve success together. Alongside your team, you’ll play a vital role in helping customers feel confident and express their individuality through the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for everyone. **WHO YOU ARE** *We’re looking for people who have...* * Customer service experience in fashion, retail, or similar industries. *And who are…* * Passionate about fashion and about delivering an exceptional in-store experience while promoting our products and driving sales. * Comfortable working in collaborative and dynamic environments. * Communicative, creative, curious about using in-store technology, and highly motivated to learn and develop. * Flexible and action-oriented. **WHO WE ARE** H&M Group is a global company built on strong brands and bold initiatives. Our goal is to prove that there’s no compromise between exceptional design, affordable prices, and sustainable solutions. We want to democratize fashion—and our customers sit at the center of every decision we make. We are thousands of passionate, talented colleagues united by our shared culture and values. Together, we aim to use our power, scale, and expertise to drive the fashion industry toward a more inclusive and sustainable future. **WHY YOU’LL LOVE WORKING HERE** At H&M Group, we’re proud to be a dynamic and welcoming company. We offer our employees attractive benefits and ample opportunities for development worldwide. * 25% staff discount across all H&M Group brands, both in physical stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, and ARKET). * H&M Incentive Program (HIP)—a global program rewarding long-term commitment. * Development opportunities: Access to professional growth within the H&M Group, with opportunities at both local and international levels. **JOIN US** Our uniqueness stems from many factors: our inclusive and collaborative culture, our strong values, and the growth opportunities we offer. But above all, it’s our people who define us. Take the next step in your career with us. The journey begins here. * *Store role assessments:* *To manage the high volume of applications for the Sales Advisor position, we use an online, competency-based assessment method in some of our stores.* *You’ll need to complete it as part of the application and selection process. Your responses will be evaluated by an assessment tool applying predefined criteria set by H&M Group.* *After completing the assessment, you’ll have the opportunity to share your feedback and questions. If you encounter any difficulties or prefer an alternative assessment method, please contact* *recruitment_support@hm.com*. *Choosing an alternative method will not affect your application.* *For more information on how we process your personal data, please refer to our Privacy Notice.* **Additional Information** *H&M is committed to fostering an inclusive and diverse workplace and actively seeks qualified candidates regardless of race, gender, sexual orientation, ethnic origin, religion, nationality, disability, or age.*