Deputy Reception Manager

Description

Position Summary: We are seeking a Deputy Reception Manager to lead and coordinate the reception team, ensuring agile and high-quality service while assuming operational responsibilities in the absence of the Reception Manager. Key Points: 1. Supervision and coordination of the reception team. 2. Customer orientation and leadership skills. 3. Stable position with growth opportunities. CATALONIA HOTELS \& RESORTS requires a Deputy Reception Manager to work at our CATALONIA MAJORICA hotel (PALMA DE MALLORCA). The main responsibilities include: * Supervising and coordinating the reception team, supporting the Reception Manager in the daily organization of the department. * Managing check\-in and check\-out processes. * Attending to customers and resolving incidents, ensuring agile and high-quality service. * Coordinating and supervising room assignments, room changes, and special requests. * Cash handling, daily closings, and monitoring of administrative procedures specific to reception. * Supervising reservations, room sales, and availability control. * Managing and tracking customer calls, emails, and requests. * Supporting the training, motivation, and supervision of reception and bell staff under their responsibility. * Ensuring compliance with company-established quality standards and procedures. * Substituting for the Reception Manager during their absence, assuming full departmental operations. REQUIREMENTS * Prior experience in a similar role or as a receptionist with supervisory responsibilities. * Degree in Tourism, Hospitality, or related field. * Advanced English proficiency; additional languages are highly valued. * Strong customer orientation and leadership skills. * Organizational, communication, and incident resolution skills. * Knowledge of SAP is highly valued. OFFERED * 40-hour weekly contract. * Rotating shifts. * Fully stable position with real growth opportunities. * Competitive salary.