### **General Information** **Country**Spain **State/Region**Balearic Islands **City**Palma **Team**Grids and Innovability **Seniority**Junior (0\-1 years of experience) **Job Type**Intern/Trainee/Internship **Hire Type**Full\-Time **Work Regimen**Hybrid **Posting Date**19\-Sep\-2025 **Expiration Date**20\-Oct\-2025 **Company**E.DISTR. REDES DIGIT. SL ### **Description and Requirements** INTERNSHIP APPLICATION 2025**Endesa Internship in Customer Experience and Interaction Channels (Palma)** At Endesa, we are strongly committed to training and attracting talent. That is why we offer a Scholarship Program for recent university graduates who wish to become part of a collaborative learning model focused on acquiring professional skills. For this internship, we are looking for recently graduated individuals in **Engineering, Mathematics, Statistics, Business Administration, Marketing**, or those pending completion of their final degree project (TFG), to join through an internship the department of **Customer Experience and Interaction Channels.** **What does the Unit do?** In the Customer Experience and Interaction Channels area, we manage customer interaction and service across all available channels. Our approach is customer-centric, aiming to maximize information, trust, and satisfaction for customers and other stakeholders. We work to properly define and address different customer segments, including vulnerable ones and special events, analyzing their needs with a focus on maximizing satisfaction. Additionally, we promote continuous innovation to improve our processes and services. Among our main responsibilities are: * Working to properly define and serve different customer segments, including vulnerable groups and special events. * Analyzing customer needs with a focus on maximizing satisfaction. Promoting constant innovation to enhance our processes and services. * Monitoring commercial channel performance. * Reviewing channel indicators. * Reviewing platform content. * Managing up-to-date information for intervention contractors. **What will you contribute to?** You will collaborate with the **Customer Experience and Interaction Channels** team on support tasks that will allow you to gain practical insight into the department's operations: * Processing and structuring relevant information from our systems to improve customer experience in the telephone channel. * Analyzing data and generating valuable insights to support strategic decision-making. * Creating and maintaining dashboards reflecting the performance and improvement areas of our customer service channels. * Supporting the definition and maintenance of procedures for the telephone channel. * Contributing innovative ideas to optimize our processes and services, ensuring a better customer experience. **PROFILE REQUIREMENTS** **EDUCATION** \* * Engineering, Mathematics, Statistics, Business Administration, Marketing **ADDITIONAL SKILLS** \* * Proficiency with BI tools (Power BI, advanced Excel). * Familiarity with customer service KPIs (NPS, FCR, AHT, etc.). * Ability to structure information and present it clearly. * Interest in continuous improvement and process innovation. * Basic knowledge of SQL or Python for data analysis. **LANGUAGES** \* • Intermediate to advanced level of English (C1\). * Italian is a plus **What education and skills will be considered?** Engineering, Mathematics, Statistics, Business Administration, Marketing Additional skills: * Ability to structure information and present it clearly. * Interest in continuous improvement and process innovation. * Programming knowledge, Power BI, customer service KPIs. **What we offer?** Internships at ENDESA, **SWING Program:** * Study allowance of 900.00 € gross per month. * Schedule: Hybrid \- Full-time. * Workplace in Spain: **Carrer de Sant Joan de Déu, 1, Palma, Illes Balears** Endesa internships last 12 months and consist of two components: Practical Training within the company and Academic Training. The Practical Training involves a full-time schedule from Monday to Friday, includes 22 working days of annual leave, and provides a study allowance of 900€ gross per month. In parallel, Academic Training is conducted: **Master's Degree in Organizational Management, Key Competencies and Data Analytics from Universidad Camilo José Cela (120 ECTS**), delivered online, whose primary objective is learning and enhancing professional competencies. **If you believe this internship represents a development opportunity for you, don't hesitate to apply!** "Innovation, trust, proactivity, and responsibility are the core of our organization. We respect and celebrate our diversity. We include everyone, regardless of abilities, age, gender, race, or identity."