Night Receptionist

Description

Job Summary: We are looking for a proactive, organized, and service-oriented Night Receptionist to manage customer service, security, and administrative processes during night shifts. Key Points: 1. Customer service and management of night reception services. 2. Autonomy and responsibility in managing the establishment. 3. Training and experience in tourism or night shifts are valuable. DESCRIPTION Are you passionate about the hospitality industry and comfortable working night shifts where autonomy and responsibility make the difference? At Pierre \& Vacances, Europe's leading provider of tourist accommodation, we are seeking a proactive, organized, and service-oriented **Night Receptionist**, who wishes to join a team that cares deeply for both its customers and its professionals. **Your Mission** You will be responsible for customer service and management of the reception desk during the night shift, ensuring proper customer service, basic facility security, and execution of daily closing administrative procedures. **Your Responsibilities** You will be part of the team responsible for ensuring smooth operations of the establishment during nighttime hours. Your main duties will include: * Customer service during the night shift, both in person and by telephone. * Managing late arrivals, early departures, and addressing guests’ needs throughout the night. * Performing administrative tasks associated with daily closing. * Conducting basic supervision of the establishment’s proper operation during the night. * Coordinating and communicating incidents to the relevant departments. * Responsible custody of keys, documents, personal data, and valuables. * Performing daily closing and basic reconciliation of operations in the PMS. * Issuing invoices and controlling cash receipts for the night shift. * Recording incidents, reports, and nightly logs. * Preparing documentation and information for the morning shift. * Monitoring access and guest movements during the shift. * Using computer tools at the user level for daily management. REQUIREMENTS * Education in tourism, administration, or equivalent professional experience. * Prior experience as a receptionist or in night shifts is desirable. * Proficiency in PMS and computer tools. * High degree of autonomy, responsibility, and ability to handle incidents. * Strong communication skills and customer orientation. * Languages: Spanish is mandatory; English or other languages are desirable depending on the establishment.