RESERVATIONS AGENT

Description

Position Summary: Hotel Blaumar and Blaucel are seeking a Reservations Agent to manage reservations across multiple channels, provide customer service, and offer commercial support. Key Responsibilities: 1. End-to-end reservation management and multichannel customer service. 2. Departmental coordination and sales support. 3. Administrative tasks and optimization of sales opportunities. **Hotel Blaumar and Blaucel** in Blanes is looking to hire: **RESERVATIONS AGENT** *Education:* *- Higher Vocational Training Degree – Tourism and Hospitality* *Minimum Experience:* - At least 2 years / 3 years *Required Languages:* - Spanish – native - French – advanced level - English – advanced level *Minimum Requirements:* - Prior experience in a reservations department or similar role. - Intermediate/advanced proficiency in Microsoft Office (Excel and Word) and experience with hotel management software. - Management of reservations from various channels (automation and verification), including direct customers, OTAs, tour operators, and travel agencies. - Customer service via telephone / email / WhatsApp. - Reservation evaluation, quotation preparation, and price verification. - Agency billing management. - Coordination with other departments. - Administrative tasks associated with the position. - Support in commercial processes and maximization of sales opportunities. *Conditions:* - Immediate start - Salary to be agreed upon - Fixed-term discontinuous contract (approx. 9 months) - Residence in Blanes or in any of the following towns: Lloret de Mar, Malgrat de Mar, Pineda de Mar, Calella, Tordera, or Palafolls. Position Type: Full-time, Fixed-term discontinuous contract Contract Duration: 9 months Salary: Starting from €24,000.00 per year Work Location: On-site employment