ORA Controller

Description

Job Summary: The ORA Controller manages and monitors regulated parking zones, ensuring compliance with regulations and optimal use of available spaces. Key Responsibilities: 1. Monitoring and enforcement of regulated parking regulations 2. Citizen assistance and problem resolution 3. Team collaboration to ensure smooth system operation At Telpark, what drives and inspires us is talent. The ORA Controller (Parking Regulation Officer) is responsible for managing and monitoring regulated parking zones, ensuring compliance with established regulations, optimizing available parking spaces, and overseeing correct tariff application. The controller must collaborate with the team to guarantee smooth system operation and proper use of parking facilities within assigned areas. Responsibilities * Monitoring and enforcement: * Supervise and ensure compliance with regulations governing regulated parking (ORA), verifying correct space usage and appropriate vehicle positioning. * Issuance of fines: * Identify and sanction violations related to improper parking (e.g., parking without a ticket, overstaying time limits, etc.) according to established procedures. * Citizen assistance: * Respond to driver inquiries and clarifications regarding tariffs, applicable hours, and regulated parking regulations. * System and equipment review: * Ensure proper functioning of parking meters and other related devices; report any malfunctions or anomalies for repair. * Revenue control: * Verify accurate collection of parking fees and conduct audits of revenue generated by parking systems. * Report preparation: * Prepare periodic reports on detected violations, revenue generated, and any relevant incidents. * Commercial management: + Execute commercial initiatives and sell company products and services in accordance with customer needs. **Knowledge and Skills:** * Proficiency in technological tools. * Knowledge of customer service principles. * Attention to detail: Ability to accurately and efficiently identify irregularities. * Effective communication: Ability to interact clearly and respectfully with citizens and work teams. * Organization and time management: Ability to manage multiple tasks and priorities while meeting established procedures and deadlines. * Problem solving: Ability to appropriately address and manage conflicts or unforeseen situations. * Teamwork: Ability to collaborate with colleagues and local authorities to achieve shared objectives. **Requirements:** * Minimum one year of prior experience in similar customer-facing roles. * Willingness to work outdoors under all weather conditions. * Ability to perform repetitive tasks accurately and efficiently. * Residency in the location of the vacancy is mandatory. **Conditions:** * Temporary contract: 100% working hours dedicated to ORA Tossa de Mar * Salary according to collective agreement * Start date: Possibly July 1, 2026 If you want to join a growing company undergoing digital and cultural transformation, this is your moment.