**Description:** ---------------- At **eXperience IT Solutions**, a technology company with over 25 years of experience in the IT sector, we develop innovative solutions for top-tier clients across various industries. We believe in talent, technical excellence, and collaboration, offering a professional, flexible environment with strong future prospects. We are currently seeking an **N2 Workplace Support Technician** for a stable project, where you will participate in resolving complex technical incidents, provide support for corporate environments, and collaborate with specialized teams to ensure service continuity and quality. **If you enjoy solving technical problems and wish to further develop your career within a dynamic technology environment, we want to meet you!** **What do we offer?** * A stable project with opportunities for professional growth. * Participation in a high-volume technology environment. * Collaboration with specialized infrastructure, networking, and security teams. * Continuous training and professional development. * Hybrid work model in Cornellà (Barcelona). * C\-Flex schedule: 2 days with morning and afternoon shifts, and 3 days with continuous working hours. **Key Responsibilities** * Resolve incidents and requests escalated from the N1 Service Desk\. * Diagnose and resolve technical issues in Workplace environments. * Provide specialized support for corporate platforms and tools. * Administer and support Windows 10/11 and macOS devices. * Manage incidents in Citrix VDI desktop virtualization environments. * Perform root cause analysis and implement corrective actions. * Coordinate escalations with vendors and suppliers when required. * Collaborate with infrastructure, networking, security, and Digital Workplace teams. * Develop and maintain technical documentation and knowledge base articles. * Ensure compliance with service SLAs and KPIs. **Requirements:** --------------- * Minimum 1 year of experience in Level 2 (N2\) technical support or Workplace Support. * Experience in corporate environments. * Knowledge of ITSM tools. * Familiarity with ITIL and IT service management. * Experience with Windows 10/11\. * Experience with macOS. * Knowledge of Citrix VDI. * Experience managing incidents, service requests, and technical escalations. **Desirable** * ITIL Foundation certification. * Microsoft Modern Desktop or similar certifications. * Knowledge of Microsoft 365\. * Experience with Active Directory and Azure Active Directory. * Knowledge of Microsoft Intune / Endpoint Management. * Proficiency with remote access tools. * Basic PowerShell knowledge. * Technical English proficiency. **If you are looking for a stable project to continue growing in the Workplace support field and join a highly specialized team, we’re waiting for you! Join eXperience IT Solutions and keep advancing your professional career.** *Our commitment is to foster workplaces where individuals are treated with respect and dignity, always supporting the professional development of our entire workforce. We guarantee equal opportunities throughout recruitment, training, and promotion processes, providing a workplace free from any form of discrimination based on gender, age, disability, sexual orientation, gender identity or expression, marital status, or personal or social circumstances.* *This position is open to all candidates meeting the job requirements. Candidates holding a disability certificate of 33% or higher, as defined by the General Law on the Rights of Persons with Disabilities (LGD), will be especially valued.*
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
