Customer Success Specialist

Description

Job Summary: We are seeking a Customer Success Specialist to join the Sensesbit team, a leading B2B SaaS platform in sensory intelligence. Key Highlights: 1. Direct impact on customer experience, retention, and growth. 2. Close collaboration with sales and product teams. 3. Being part of the global growth of a unique SaaS platform. At **BlueLeaders**, we are looking for a **Customer Success** Specialist to join the Sensesbit team, a leading B2B SaaS platform in sensory intelligence. **Sensesbit** helps food, beverage, and cosmetics companies make better decisions in areas such as marketing, quality, and product development through sensory intelligence. As a scaling SaaS startup with global ambitions, we seek someone accustomed to dynamic environments, customer-oriented, and eager to grow while supporting international users. You will have direct impact on customer experience, retention, and growth, working closely with sales and product teams. The office is located in **Lugo**, but you may **work remotely** nearly 100% from anywhere in Galicia, attending the office only for events and corporate meetings. **Main Challenges (in addition to those you may take on as your role evolves)** * Guide customers throughout their lifecycle, beginning with implementation and onboarding of the product, maximizing platform value for users. * Resolve issues or escalate them to the technical team (scope depends on your capability). * Design training and usage materials for the platform, delivering user training sessions. * Monitor customer product usage, ensuring an excellent user experience. * Identify and/or propose cross\-selling and up\-selling opportunities. * Collect customer feedback to share with the product team. **Your Path Forward ️** * Month 1: Complete onboarding and immersion into Sensesbit culture; become familiar with the platform, work tools, product features, and customer profiles. * Month 2: Conduct meetings autonomously; resolve or redirect issues and inquiries; execute customer meetings for follow-up and product onboarding; become familiar with company-wide processes. * From Month 3 onward: Manage customers and schedule follow-up meetings; identify best practices and contribute insights for continuous product improvement; develop documentation and support materials (Customer Academy); begin your professional growth. **About Your Profile** * Desired experience of at least **2 years in related activities**, preferably in IT, AI, or SaaS environments. * Education: Experience and attitude matter most, but points are awarded for specialized training in customer management, customer success, and/or product management—and for enjoying communication, technology, and automation tools. * **English** proficiency must be highly fluent—you’ll communicate with customers worldwide! * Desirable: German and/or French. * We understand it’s challenging to meet all criteria; all applications will be carefully reviewed, assessing also your potential to perform additional responsibilities. * **Flexible working hours**, to accommodate approximately 25% of your work time for meetings with Latin American clients (typically between 17\.00 and 20\.00 hrs). * Technical capabilities: The technical scope of this role will vary depending on your experience and education. * Valued: Experience in startups or fast-growing tech environments; basic knowledge of SaaS metrics (MRR, Churn, etc.); experience delivering demos or trainings. **Everything You Can Gain** * Work with global companies across sectors including food, cosmetics, and beverages. * Be part of the global growth of a unique SaaS platform within a continuous improvement environment. * Experience the dynamism and scalability of Sensesbit as a key contributor. * A personalized growth plan defined collaboratively based on your skills, achievements, and potential. * Remote work flexibility: choose between working from our Lugo office or remotely. * Compensation: Defined collaboratively, based on your experience and capabilities. * Work alongside a young, open-minded team embracing change and exploring new experiences daily. Sensesbit and BlueLeaders guarantee equal opportunity for all individuals. **Are You In?**