Technical Support Lead

Description

**Company Overview** Velaris Innovations provides technology solutions, supporting organizations with technical support and operational services. **Position Summary** The Technical Support Lead is responsible for coordinating daily technical support activities, assisting with issue resolution, and helping maintain high service standards. The role includes supporting the team, monitoring support requests, and ensuring timely communication with internal stakeholders and users. **Responsibilities** * Coordinate daily technical support operations. * Monitor and prioritise incoming support requests. * Assist in resolving technical issues and escalations. * Review reported incidents and document resolutions. * Support the implementation of support processes and procedures. * Maintain accurate service records and technical documentation. * Collaborate with internal teams to resolve recurring issues. **Requirements** * Previous experience in technical support or a similar role is preferred. * Experience coordinating support activities or leading a small team is an advantage. * Basic knowledge of operating systems, business applications, and troubleshooting practices. * Ability to document technical issues clearly and accurately. * Strong problem\-solving and communication skills. * Ability to manage multiple tasks in a structured environment. Sueldo: 35\.000,00€\-42\.000,00€ al año Ubicación del trabajo: Empleo presencial