Hotel Receptionist

Description

**JOB OFFERING: Hotel Receptionist** **Location:** Hotel Nova Roma, Mérida **Contract type:** Indefinite-term **Start date:** Immediate A hotel located in the center of Mérida is seeking to hire a **Receptionist** with a service-oriented mindset, proactive attitude, and excellent customer service skills. We are looking for a dynamic professional to join our newly renovated facilities and ensure the best experience for our guests. **Main responsibilities:** * Direct guest interaction (in person, by phone, and via email). * Comprehensive management of reservations, check\-in, and check\-out. * Billing and revenue collection control. * Tourist assistance and information regarding Mérida and its surroundings, ensuring personalized service. * Resolution of incidents and handling of special guest requests during their stay. * Coordination with other hotel departments (housekeeping, maintenance, management) to ensure smooth daily operations. **Requirements:** * Prior experience in hotel front office or similar roles is desirable. * **Full schedule availability:** Availability for rotating shifts (morning, afternoon, and **nights**) as well as weekends and holidays is mandatory. * Proficiency in computer tools and hotel management systems (PMS). * Intermediate level of English (additional languages are considered a plus). * Excellent communication skills, empathy, and ability to work in a team. * Professional appearance and attention to detail. * Ability to resolve incidents. **What we offer?** * **Job stability:** Indefinite-term contract from day one. * **Immediate onboarding** into a professional and dynamic work environment at a reference establishment. * Salary according to collective agreement. * Company-provided training. Work location: On-site employment