Technical Support – English

Description

At Ibenex, a company specializing in the design and manufacturing of technology solutions for the healthcare sector, located in Zaragoza, we are seeking to hire a **Product Support Technician and Distributor Trainer.** **General job objective:** Ensure technical training and capacity building for distributors on Ibenex’s products and solutions, guaranteeing accurate knowledge transfer, technical support throughout the product lifecycle, and continuous improvement based on analysis of associated KPIs and identified needs. **Job responsibilities:** * Management of technical training and learning platforms for distributors. * Technical management of incidents and post-sales support. * Technical validation and documentation of products. * Continuous improvement of products and processes. * Monitoring and analysis of performance indicators. **Job requirements:** * EDUCATION: Vocational degree. Computer science and/or electronics background is preferred. * PROFESSIONAL EXPERIENCE: Minimum of 2 years’ experience in departments with similar characteristics. * LANGUAGES: Fluent English and French. * Familiarity with similar technological products. * Knowledge of RMAS management procedures. * HelpNex software. * Analytical ability to review processes, identify recurring failures, and determine root causes. * Conflict resolution skills. * Experience working in English and French is a plus. **What can we offer you?** * Stable employment position. * Reduced working hours on Fridays, during Easter week, the Fiestas del Pilar, and in July and August. * Positive work environment. * Remote work options. * Flexible compensation. * Performance-based variable compensation. Employment type: Full-time Salary: €20.000,00–€25.000,00 per year Benefits: * Summer reduced working hours * Reduced working hours on Fridays Work location: On-site