IT Customer Success

Description

Job Summary: We are seeking a Customer Success professional to ensure clients derive maximum value from our product, driving adoption, satisfaction, and roadmap evolution within complex technology environments. Key Highlights: 1. Design and lead technological solutions 2. Transform the technology infrastructure of leading enterprises 3. Drive impact through technology in strategic projects Location: Girona, CT, ES Professional Profile: Methodologies Required Experience: More than 2 years of experience Work Mode: On-site **Indra Group, Tech for the future.** Joining our Digital Infrastructure, Communications \& Workspace team is much more than a professional challenge: it’s the opportunity to design and lead technological solutions that support the evolution of current and future systems and communications. We build robust, secure, and scalable digital infrastructures, ensuring high reliability levels, boosting organizational productivity, and optimizing our clients’ return on investment. You will participate in projects transforming the technology infrastructure of leading enterprises, delivering real business value and positioning our offering as an industry benchmark. If you are motivated by generating impact through technology and contributing to strategic projects, this is your place. **Join our team!** We are looking for a **Customer Success – Platform Adoption** professional to ensure our clients derive maximum value from our product, driving adoption, satisfaction, and roadmap evolution within complex, highly critical technology environments. **What will you do?** * **Accompany** clients throughout the **adoption and effective use** of the platform, ensuring tangible value from onboarding through advanced usage. * **Act as a bridge** between client, product, engineering, and business teams, **identifying needs** and clearly and actionably communicating them. * **Analyze** *customer journeys*, friction points, and adoption, usage, and satisfaction metrics (NPS, CSAT, retention, delivered value). * Collect, structure, and prioritize customer feedback to contribute to the product backlog and roadmap. * Identify improvement opportunities through data analysis and feedback loops. * Manage expectations and trade\-offs (quality vs. speed, impact vs. effort). * Collaborate cross-functionally across multiple areas to ensure a seamless and consistent customer experience. **What are we looking for in you?** * At least 3\-4 years of experience in **technical Customer Success**, technology consulting, or product/operations roles. * **Customer Experience**, customer journey, product lifecycle, and discovery. * Strong communication skills and excellent stakeholder management. * **Product mindset**: analytical thinking, curiosity, and a focus on impact and usage. * Ability to operate effectively in complex, regulated, and multidisciplinary environments. * Product and customer metrics: adoption, usage, retention, NPS, CSAT. * Basic knowledge of private/sovereign cloud concepts, cybersecurity, or applied AI. Location: Tordera (Girona). On-site. **What we offer you** * **Stability and Future** **✨****:** Long-term projects at a leading company with **over 50\.000 professionals**, backed by financial security. * **Innovative and High-Impact Projects** : Work with cutting-edge technologies, delivering national and international impact. * **Close and Transparent Environment** : Enjoy direct, fluid communication with managers and colleagues in a collaborative and open setting. * **Autonomy and Flexibility** **:** Freedom to organize your work, with genuine work-life balance adapted to your pace**.** * **Personalized Career Plan** **:** Designed to accelerate your professional growth and development. * **Continuous Training** **:** via Open University and Udemy for Business (over 6\.000 courses to specialize!). * **Exclusive Well-being Discounts** **:** Enjoy benefits at gyms, restaurants, stores, leisure activities, and more as an Indra employee. * **Competitive Compensation** and **flexible compensation plans** tailored to your needs. **What does our selection process look like?** * Profile Review : We assess your experience and skills to determine alignment with our requirements. * Initial Contact (5\-10 min) : If you receive a call from an unknown number, it’s our team! A brief conversation to get to know you and address any questions. * Technical Interview : You’ll meet the team, who will explain the project and daily tasks. We’ll also explore your technical knowledge. Additionally, brief psychological and English competency assessments may be conducted (if required). * Interview with Talent Acquisition Team : We want you to better understand our company: values, career model, skills… so both you and our team can evaluate mutual fit. * Offer and Onboarding : If everything goes well, you’ll join our team and begin this new chapter together! *Our commitment is to foster workplaces where individuals are treated with respect and dignity, supporting the professional development of our workforce and guaranteeing equal opportunities in recruitment, training, and promotion—ensuring a work environment free from discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance.*