Job Summary: At Grand Hotel Central, we are seeking a Receptionist responsible for ensuring an excellent guest experience, serving as the first point of contact and delivering friendly and professional service. Key Highlights: 1. Key role at the front desk and the first point of contact with guests. 2. Provide friendly and professional service to guests. 3. Handle complaints and issues promptly. At Grand Hotel Central, we are selecting a Receptionist responsible for ensuring an outstanding guest experience at the hotel from the moment of arrival. This position is a key role at the front desk, as it serves as the first point of contact with hotel guests. The Receptionist must be a customer-service-oriented team member, providing friendly and professional service to guests at all times. **Key responsibilities include:** * Provide friendly and professional service to guests at all times. * Perform guest check-in and check-out, ensuring all documentation is completed accurately. * Provide guests with information about the hotel, its facilities and services, as well as about the city of Barcelona and its tourist attractions. * Manage room reservations and process payments. * Handle and resolve guest complaints or issues, ensuring any problem is addressed promptly. * Perform administrative tasks, such as answering phone calls, handling emails, and carrying out other office duties as required.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
