Job Summary: Meliá offers an unlimited path for growth and development within a global environment, collaborating to deliver high-quality service that ensures guest satisfaction. Key Highlights: 1. Infinite growth and development opportunities at Meliá 2. Work in multiple countries and be part of a global family 3. Strong service orientation and attention to detail ***"The world is yours with Meliá"*** Discover an unlimited career path at Meliá, where growth and development opportunities are truly boundless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Explore some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, supporting an active and healthy lifestyle. **Job Responsibilities:** * Guest service: Greet guests, provide a warm welcome, and supply information about hotel services and local area attractions. * Check-in and check-out: Assist with guest registration and departure processes, ensuring speed and accuracy. * Reservation management: Support reservation handling, modifications, or cancellations while maintaining up-to-date information. * Telephone assistance: Answer incoming calls, redirect them appropriately, and take messages for guests or staff. * Mail and package handling: Receive, distribute, and manage correspondence and parcels for both guests and the hotel. * Administrative support: Perform administrative tasks such as updating records and preparing occupancy reports. * Complaint and request handling: Address and resolve guest requests and complaints, escalating when necessary. * Interdepartmental coordination: Maintain constant communication with other departments to ensure a seamless guest experience. * Inform guests about hotel services and respond to any related requests. * Conduct upselling in accordance with the company's established program. * Foster guest loyalty using tools provided by the company. * Other duties inherent to the position. **What We Are Looking For:** * Degree in Tourism, Hospitality, or a related field * Minimum two years’ experience in a similar role within a property of comparable category * Advanced English proficiency is mandatory; additional languages such as French or German are highly valued * Experience with Opera Cloud * Organized, solution-oriented individual with strong teamwork skills and willingness to collaborate * Strong service orientation and attention to detail. **At Meliá, Everyone Is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, supported by leadership commitment and aligned with our Human Resources policies. Furthermore, we promote throughout our workforce a corporate culture committed to effective equality and raise awareness about the need for collective, global action.* *We reinforce our commitment to* ***equality and diversity****, actively preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we advocate for the sustainable growth of our industry through a socially responsible human team. In this context, our motto is “****Towards a Sustainable Future, from a Responsible Present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to become “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
