Sales Development Representative (SDR) – Phone Sales

Description

Job Summary: We are seeking a Sales Development Representative (SDR) with a strong focus on phone sales to manage an existing customer portfolio, driving commercial activation and generating recurring business. Key Highlights: 1. 100% phone-based role focused on commercial activation and customer follow-up. 2. Consultative, structured, and relationship-driven sales with existing customers. 3. Dynamic environment to grow and learn alongside a team of professionals. **Join Our Project!** We are a *leading European B2B distributor of packaging solutions*, office supplies, and industrial equipment, with 26 companies in the group and presence in 19 countries. In Spain and Portugal: * Over 100 employees * Over 5,000 products in our catalog * Over 120,000 customers * 2 distribution centers **About the Role** We are looking for a **Sales Development Representative (SDR)** to manage and develop an existing customer portfolio, with a **clear focus on phone sales**. This role is **100% phone-based**, centered on commercial activation, customer follow-up, and generating recurring business through consistent telephone contact. You will work with customers already familiar with our company and products, enabling **consultative, structured, and relationship-based selling**, always using the telephone as the primary sales tool. **Key Responsibilities** * Manage and develop an existing customer portfolio through **daily phone contact**. * Make **proactive calls** to encourage repeat orders and increase purchase frequency. * **Reactivate inactive or low-activity accounts by phone**. * Identify repurchase cycles and anticipate customer needs through telephone follow-up. * Promote products and commercial campaigns via **consultative phone sales**. * Identify opportunities for **telephone-based upselling and cross-selling**, escalating when necessary. * Record and update all sales activities and opportunities in the CRM. * Collaborate with Sales, Key Accounts, and Customer Service teams to maximize conversion. **Required Profile** Requirements * **High comfort level performing phone sales as the primary work channel.** * Enjoyment of phone interactions, outbound calls, and commercial conversations. * Strong communication skills and ability to persuade over the phone. * Organized and disciplined profile for customer follow-up. * Goal-oriented, with experience or comfort working with KPIs. Preferred * Prior experience as an SDR, inside sales representative, or in phone sales. * CRM proficiency (Salesforce, HubSpot, or others). * Experience in B2B environments or recurring purchase models. **What We Offer:** * Flexible vacation policy. * Immediate onboarding. * Compensation: Fixed salary \+ performance-based variable pay. * Early finish on Fridays. * Early finish on pre-holiday days. * 1 remote work day per week. * A dynamic environment where you can grow and continue learning from a team of outstanding professionals