We are looking to hire a professional in the IT Technical Support / Helpdesk area, with skills for teamwork, self-learning ability, analytical and methodical thinking, initiative and autonomy, responsibility, and organization. We offer: \- A permanent position with an indefinite contract at a multinational company in the logistics and transportation sector. \- A pleasant work environment. \- Continuous training to support your professional development in the sector. \- Participation in both national and international projects. What we are looking for in you: \- Enthusiasm for learning and professional growth. \- Ability to work effectively in a team and strong communication skills. \- Self-learning ability, initiative, and organizational skills. Your main responsibilities will include: \- Telephone and on-site support. \- Tracking and resolving incidents related to (Windows, Networking, O365, business applications, etc.). \- Using the ticketing tool for incident management. \- Escalating incidents to higher-level teams when required. \- Configuration, installation, and review of the IT equipment fleet. \- User management (creation and permissions) in corporate tools and Active Directory. \- Updating and maintaining the asset inventory. * 1 year of experience. Prior experience in a similar role will be positively considered. * Medium-level vocational qualification (FP Grado Medio) in Computing. * Higher-level vocational qualification (FP Grado Superior) in Computing. * Catalan (spoken: Advanced, written: Intermediate). * Spanish (spoken: Advanced, written: Advanced). * Competencies / Knowledge: Proficiency in English will be positively considered. * Indefinite-term employment contract. * Full-time working schedule.