Job Summary: We are seeking a Front Desk & Administration Assistant to provide customer service and manage workspaces, ensuring optimal conditions and coordinating community initiatives. Key Highlights: 1. Fosters an environment of diversity, equity, and inclusion. 2. Promotes evolution and innovation for continuous service. 3. Provides training, professional development, and wellbeing. Who We Are At Cloudworks, we offer flexible workspaces and coworking spaces in Barcelona and Madrid to foster creativity, productivity, and a sense of community. Our team and daily work are grounded in five core values: * Proximity: We maintain close, approachable relationships to facilitate communication and transparency. * Collaboration: Within our own team and across departments, supporting both local and global projects to amplify initiatives. * Evolution and innovation: To continuously improve and deliver the best possible service. * Responsibility: Staying true to our goals and fulfilling our sustainability commitments. * Service: Helping and adding value is at the heart of who we are—regardless of our roles. We Are B Corp As a certified B Corp company, we reaffirm our commitment to sustainability and social responsibility. We drive initiatives and create spaces that generate positive impact, promoting the wellbeing of our community and the surrounding environment. What We Believe In We cultivate a workplace where diversity, equity, and inclusion are fundamental. We value the uniqueness of every individual and foster a strong sense of belonging and unity—reflecting the richness of our community and the globalized context in which we operate. We focus on quality, professional excellence, and talent, guaranteeing an environment where diversity in all its forms—gender, age, culture, nationality, and different abilities—is respected and valued. We believe sustainable growth is achieved by empowering our team’s skills and promoting their wellbeing. **To achieve this:** * We encourage open and transparent communication across departments and roles within the company. * We assess objectives and performance individually through a 360-degree evaluation. * We invest in training and professional growth. * We promote collaboration and teamwork. * We foster individual leadership to add value to the organization and enable each person to excel in their role. The Role We’re Seeking We are looking for a Front Desk & Administration Assistant to join our Customer Service and Workspace Management team. Your primary mission will be to support our clients and maintain our spaces in optimal condition for our coworkers. This is a rotational position providing support across various Cloudworks centers. Your responsibilities will include: Operations * Onboarding and day-to-day follow-up of space members. * Daily resolution of incidents. * Coordination and execution of member requests with department heads. * Regular walkthroughs to assess the overall center condition. * Client check-in and check-out. * Customer service via phone, email, and face-to-face interactions. * Conducting space tours and following up with potential leads. * Conceptualizing monthly community initiatives, as well as coordinating their preparation and execution. * Implementing community management policies. * Providing occasional coverage for community events. Administration * Client invoicing. * Monitoring payments and overdue accounts. * Daily resolution of billing-related incidents. Marketing * Support tasks for design implementations, email updates, and other communications. What We’re Looking For * Experience in coworking, hospitality, tourism, or customer-facing roles. * Administrative experience. * University education. * Excellent written and verbal communication skills. * International experience is valued. * Attentive, proactive, autonomous, and team-oriented, with a collaborative mindset. * A solution-oriented mindset and sound judgment to creatively address unforeseen situations without compromising outcomes. * Strong organizational skills, efficiency, and attention to detail. * Proficiency in Microsoft Office and Google Suite. * Native-level Spanish and Catalan. * Advanced English (C1 level) for client communication. * A disability certificate is highly valued (but not mandatory). What We Offer * Language classes during working hours. * Up to €500 annual coverage for professional training in your field. * Coaching sessions with our in-house coach for professional support and development. * Discounts on private health insurance and gym memberships. * Access to exclusive discounts with our partners in food, health, wellbeing, transportation, etc. * A multicultural team and a dynamic environment for your professional growth. * Internal team-building activities and access to community events. * Paid volunteer days. * Flexitime for medical appointments. * Permanent full-time contract. * Reduced working hours on December 24 and 31. * Working hours: Monday to Thursday, 8:45–18:00 (45-minute break); Friday, 8:45–14:45. **Start Date:** March 2026
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
